Bhim B. khadka

[ 3 YEARS EXPERIENCE]

• Excellent communication skills, both verbal and written.
• Maintained high-quality food and beverage offerings, closely monitoring preparation and presentation standards.
• Responded to customer complaints, addressing concerns, and distress with amicable interactions.
• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Maintained a clean and organized dining area, enhancing overall guest experience.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

[1 YEAR EXPERIENCE]

• Provided expert knowledge of coffee beans, brewing methods, and flavor profiles to educate customers and enhance their experience.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
• Learned special recipe items and seasonal offerings to best meet customer needs.
• Helped management keep adequate supply on hand by notifying of shortages.
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
• Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
• Streamlined beverage preparation, resulting in reduced wait times for customers.