Operations Support Assistant / Security Administrator
Dubai,+971544269719
Summary
To work in a professional organization and meet challenges in the working environment, be able to share experience and ideas with the organization and to excel by capitalizing on my skill.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Operations Coordinator / Operations Support Assist
We One DP World Jabel Ali
Dubai
08.2021 - Current
24X7 Staff deployment coordination.
Preparing duty schedules, manpower reports, day off rosters & annual leave.
Coordinate With Work Force Management in Rostima daily timeline attendance.
Coordinate with All Security BU to collect Weekly attendance for the validation.
Coordinate with HR and Work force management to close payroll on time.
Verify Monthly attendance of WS security BU each end of the month.
Played a pivotal role in maintaining high-quality standards across all aspects of operation support activities including reporting accuracy, process adherence, document control and regulatory compliance.
Team Leader
World Security
DUBAI, DUBAI
09.2021 - 03.2022
Managing and organizing the hosts day-to-day shifts and rosters ensuring shifts are varied and rest breaks allocated in suitable timeframes.Analytical skills and the ability to identify potential security risks and threats.
Excellent communication skills and the ability to work well with others.
Leading the security team in protecting assigned premises, assets, and personnel.
Planning, deploying, and conducting security operation audits.
Providing and modelling outstanding customer service to all stakeholders throughout the whole of Expo site, including guests, clients, and colleagues always, exceeding their expectations.
Security Executive & Admin
MAXTOUCH LLC
DUBAI, DUBAI
03.2019 - 06.2021
Maintained strict compliance with industry regulations by staying informed about changes in laws and best practices related to security management.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Issued access cards to authorized personnel to monitor access points.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Investigated suspicious activities and persons to maintain security of premises.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Maintained confidentiality of information regarding clients and company.
Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Education
Bachelor of Arts - THEATRE ARTS
KOGI STATE UNIVERSITY
ANYIGBA KOGI STATE NIGERIA
05.2012 - 11.2016
High School Diploma -
KOGI STATE UNIVERSITY
KOGI STATE UNIVERSITY ANYIGBA
06.2010 - 09.2012
Skills
Computer Skills
Ability to organize, co-ordinate, implement and control work related activities
Adaptability-capable of adapting to new environment and grasp work quickly
Experience in busy environment
Communication and visualization
Risk Management
Instrumentation and Controls
Administrative Management Abilities
Human Intelligence
Desktops, Laptops and Mobile Devices
Sustainability Evaluation
Company Policy Compliance
Additional Information
24X7 Staff deployment coordination.
Preparing duty schedules, manpower reports, day off rosters & annual leave.
Coordinate With Work Force Management in Rostima daily timeline attendance.
Coordinate with All Security BU to collect Weekly attendance for the validation.
Coordinate with HR and Work force management to close payroll on time.
Verify Monthly attendance of WS security BU each end of the month.
Work Preference
Work Type
Full TimePart TimeContract Work
Work Location
RemoteOn-SiteHybrid
Important To Me
Career advancementCompany CultureHealthcare benefitsPersonal development programsWork from home optionTeam Building / Company Retreats
Timeline
Team Leader
World Security
09.2021 - 03.2022
Operations Coordinator / Operations Support Assist
<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems<ul><li>I am currently employed with Safety Management Systems, contracted to Shell Offshore, and am assigned to the Transocean Deepwater Pontus. My focus onboard is to promote the tenets of Assist & Assure. I attend pre-tour meetings, pre-job meetings, and facility orientations to ensure that pertinent information is shared and to provide feedback to the meeting facilitators. I conduct Step 7 conversations with different work groups to gauge personnel’s competence and identify areas where coaching would be beneficial. I promote Goal Zero Supervision from Shell and Transocean leadership. Along with leadership, we gauge our effectiveness using Rose Plots, our assurance tool. I have participated in four Assist & Assure Effectiveness Reviews as well as Statement of Fitness Assessments while aboard the Pontus. My duties onboard also include helping to plan work so that there are no simultaneous operations conflicts, observe work to ensure adherence to Shell and Transocean policies and procedures and to help with risk identification / mitigation.</li><li>Previously, I was assigned to the Shell Olympus TLP. I helped to support both the operator’s and drilling contractor’s policies and procedures. While assigned to Olympus, Shell Gulf of America adopted the Global Assist & Assure Application. Our jobs transitioned from being HSE Technicians to HSE Coaches. I attended training workshops and began using the principles of Assist & Assure onsite.</li><li>During my time with SMS, I have also worked as a Production HSE technician and supported construction activities during turn-around campaigns. My goal is to help nurture a workplace where we will have no harm to people or the environment; we will perform efficiently and have no BSEE Incidents of Non-Compliance.</li></ul> at Safety Management Systems
<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA<ul><li>Manage three separate teams for which their scope includes middle office support for the client relations community including known population remediations, complex reporting as well as a business manager team executing on efficiencies and development opportunities (eleven individuals both domestic and overseas contingent workers). 13 years of Institutional Relationship experience, 7 of those involving people management</li><li>Currently own and assist with facilitating the client relation pieces of various Management Action Plans (MAP) and internal audits within Revenue Credit Account (RCA) and Service Level Agreement (SLA) areas</li><li>In February 2024 released the first Salesforce Intake system at TIAA after five years of development and advocacy. This build has been noted as the blue print for all future case management intake systems within Salesforce at TIAA providing efficiency and ease for the user while reducing risk for the company</li><li>Worked on advancements and efficiencies within the Service Level Agreement process including salesforce automation. Implemented continuous improvement projects which reduced specific quarterly reporting tasks from days to minutes as well as the inception of a single budget code to pull penalties from rather than dozens of different budget codes</li><li>Through partnership with operations, updated the standard operating procedures for Client Service Managers concerning non bulk Lost Earning Calculations in 2021 to be submitted primary through plan focus unless through special exception. This reduced volumes for my team around lost earning calculations by 22% compared to the year prior while providing a more seamless and straight through process for the external clients</li><li>Continue working through obstacles, avoid duplication of efforts between client relations and other support team within different departments while creating synergy towards “working as one”</li><li>Advanced public speaking skills presenting both in person and virtually to groups as small as senior leadership to hundreds of employees on various forums</li></ul> at TIAA