ARIEL O. MENDOZA
Manila
Summary
Dynamic Store Operations Manager with extensive experience at Arnold’s Markets, excelling in inventory management and team leadership. Proven track record in shrinkage control and enhancing customer satisfaction, driving sales growth through effective visual merchandising and strategic planning. Committed to fostering a motivated team to achieve operational excellence and exceed performance targets.
Overview
36
36
years of professional experience
Work History
Store Operation’s Manager
Arnold’s Markets
Pembroke
11.2022 - 10.2024
- Ensures smooth function of department and store by cooperating with the Store Managers and Team Leaders.
- Responsible to continuously improve job performance.
- Works with managers and subordinates as a team to ensure customer satisfaction and a pleasant work environment.
- Provides feedback and recommendations to General Manager or Owner and to Management team on operational issues.
- Managed storefront-related services, including repairs and enhancements, to improve the overall customer experience.
- Monitors inventory levels to re-stock customer favorites and trending items, Stock shelves, build end-caps, inventory control, ordering and scheduling.
- Implements preventive measures for shrinkage control to maintain acceptable inventory shrinkage measured as a percentage of sales.
- Resolves customer complaints with an overall success rate.
- Ensure that store operate according to company policies and procedures.
AWM/Senior Manager (Store Operations)
S&R Membership Shopping
Bonifacio Global City
10.2014 - 10.2022
- Responsible planning, controlling, organizing and managing the store consistently with long term and short-term plan of the company and to provide customer with the highest level of service while achieving the Combat critical challenges like:
- Sales and store profit achievement.
- Expense budget and shrinkage control.
- Security against internal and external theft.
- Handling and resolving customer complaints.
- Handling employee conflict, motivate and uplift their morale.
- Accurate stock inventory and timely replenishment.
- Developing potential leaders of the company.
Retail Manager
Triple J Enterprises
Ebeye
06.2012 - 07.2014
- Responsible for managing the total store operation particularly the proper management of company resources to optimize and sustain sales performance, competitiveness, cost effectiveness, customer satisfaction, safety of employees and customers.
- Participates in the annual planning and formulation of sales goals, operational target and improvement plans with top management.
- Forecasts, analyze and reports sales and overall business performance according to company requirements.
- Manages costs and overheads, and other factors affecting the profitable performance of the store.
- Develops and maintains a motivated and enthusiastic team who would achieve and exceed targets.
Store Manager
Seeto Kui Holdings Hypermart
Lae
05.2010 - 05.2011
- Primarily responsible for the total sales and store level profit target achievement.
- Manages the delivery of the required level of consistent customer service through the efficient and effective utilization of manpower and store space as well as the proper ordering of merchandise.
- Plans, organizes and controls all activities related to merchandise flow and customer service flow within the store by continuously enforcing standardized store procedures and policies.
- Plans programs and strategies, directs over-all operations to promote customer goodwill and achieve the sales target of the store on a monthly and yearly basis.
- Spearheads and manages day to day operations of the store.
- Prepares the required report such as store performance against target, stock requirement, audits of equipment and supplies.
Supermarket Manager
Isetann Supermarket
12.2009 - 08.2010
- Management & motivation of direct reports, recruit, train and develop staff according to company policies & ensure relevant HR procedure as followed;
- Plan, forecast and report on sales, cost and business performance of their assigned store;
- Plan advertising and promotional strategy activities of the store in coordination with marketing;
- Participate in store wide planning of merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction, appearance and image for customer in coordination with the AVP & Purchasing group
- Make sure that orders are in when they are supposed to be
- Responsible for ensuring enough product supply and ordering in the HO
- Responsible for ensuring health and safety of the employees and customers within the store premises
- Responsible in managing manpower resources of the store to achieve desired sales target of the store
- Responsible in monitoring and tracking of store personnel activities (displaying, inventory stocking and customer interaction )
- Responsible for ensuring customers excellent and pleasant shopping experience
- Attends to customer complaints and finds solutions to their concern.
- Responsible for ensuring all utilities and system will be up and operational
STORE MANAGER
Rustan’s Supercenters, Inc.
Makati
02.2004 - 03.2009
- Develops yearly store expense budget for approval
- Executes monthly manpower, establishment, repairs, computer and general expense plans according to budget
- Ensures the strategic management of selling space and merchandise according to sales performance expectations per division
- Ensures that store layout and display are in accordance with the store image and standards
- Ensures the smooth and full operations of the store from opening to closing hours while enforcing customer care standards
- Directs and motivates the store personnel towards effective management of the store operations in the following parameters
- Efficient manpower scheduling and training
- Housekeeping of selling and backroom areas to standards
- Stock availability to minimum / maximum standards
- Merchandise display and presentation standards
- Effective execution of promotional activities
- Customer service execution
- Security and safety standards
- Maintains employee discipline and morale
- Directly monitors and evaluates performance of immediate subordinates
- Recommends and or provides training to improve and or sustain performance
- Performs other duties as may be assigned from time to time.
Assistant Store Manager
Shopwise
Makati
02.2004 - 10.2006
- Assists the Store Manager in planning, organizing, controlling and managing the retail store consistent with the short and long term plan of the company and to consistently provide customers with the highest level of service while achieving the store-level profit target and controlling budgeted resources.
- Assists in strategic management of selling space and merchandise to ensure department sales performance expectation.
- Monitors promotion events for the right staffing, resources and services to attract customer attention and stimulate sales.
- Coordinates with merchandising division in determining the best product mix for sales and gross margin maximization.
- Implements preventive measures for shrinkage control to maintain acceptable inventory shrinkage measured as a percentage of sales.
- Maintains efficient stock monitoring procedures in the storage and selling areas to ensure stock availability.
- Instill the importance of excellent customer service and empower staff to use their best judgment in all customer service matters.
- Orients, trains and guides subordinates in the performance of duties.
- Reviews, evaluates and appraises the performance of immediate subordinates and recommends commendation, developmental plan, promotion or disciplinary action.
- Maintains store security from internal and external theft and implement proper apprehension and prosecution procedures.
- Schedules regular staff meetings to encourage inputs and establish commitments.
- Ensures company policies and procedures are communicated in a timely manner and are enforced consistently and adhered to accordingly.
Store Manager
Wall Mart / Sokehs Shopping Center
10.2002 - 10.2003
- Reports directly to the General Manager by submitting monthly sales and other concerns
- Responsible for the ordering of food and non-food items and ensure 100% deliveries of bestselling items.
- Coordinates with suppliers re zero stocks of top sellers and to discuss with them about the upcoming promos.
- In charge of upcoming store promos and creating new store display to catch the attention of potential and regular customers.
- Meets with the store team to discuss new strategies to boost sales and tips on how to avoid and control shrinkage.
- Handles customer complaints.
- Responsible for taking bulk orders from regular clients who own restaurants and small stores in the area. Also ensuring that their orders are met.
- Monitors the daily housekeeping of the store.
- In charge of training new personnel.
- Gives suggestions to the General Manager as to where we could source out additional suppliers for Philippine products and other best selling items.
- Managed the restaurant operations in the store.
Department Manager (Non-Food Department)
PILIPINAS MAKRO
Cainta
11.1995 - 09.2002
- Reports directly to the Assistant Store Manager by submitting monthly sales analysis and other concerns.
- Oversees the work activities of Supervisors and Store Assistants in their assigned area to ensure continuous and efficient work to the desired standard and be more receptive to ideas, more enthusiastic about their work, loyal to their superiors and the company and committed to the company’s goals.
- Responsible for analyzing, conceptualizing and implementing the appropriate store layout and in the proper and effective display of company’s products at the store.
- Handles customer inquiries regarding bulk orders and customer feedback.
- Recommends to the buyers the articles with 30 days stock level for the Store Special that is simultaneous with next month’s promo.
- Makes sure that there is a 20%-30% monthly decrease in the obsolete stocks.
- Ensures that the cyclic/inventory preparation is well prepared to avoid wrong count/not counted stocks especially the stocks at the high racks.
- Monitors the daily housekeeping of my department thru personal inspection and follow up with the Store Assistants on their assigned housekeeping tasks.
- To boost the sales and controls shrinkage in my department.
Department Supervisor (Men’s Department)
FAIR CENTER DEPT. STORE
Makati
03.1995 - 08.1995
- Takes care of over-all operations and management of men’s wear shoes and accessories.
- In-charge of the over-all advertisement promotion and store display for the department’s sales and marketing and other related activities.
- In-charge of training new personnel, display of items and purchasing store merchandise.
Store Supervisor
PHILIPS LIGHTING
12.1993 - 02.1995
- Handles all store operations
- Supervises the work activities of personnel on a day-to-day basis to ensure that they perform their jobs properly, effectively, and efficiently.
- Monitors branch stocks maintenance.
Shop Supervisor
DVM MOTORS
04.1989 - 09.1993
- Responsible for the over-all supervision and operation of the motor shop.
- Duties include, establishing and ensuring effective use of manpower, materials and equipment to enhance its efficiency and profitability and market the services of the motor shop and monitor quality of work output, security and maintenance of work area.
Education
B.S.B.A. - Business Administration (Major in Management)
University of the East
Kalookan City01.1984
Jose P. Laurel -
Tondo
Tondo01.1980
Lakandula -
Tondo
Tondo01.1980
Skills
- Inventory management
- Sales forecasting
- Shrinkage control
- Visual merchandising
- Customer service
- Team leadership
Sss Number
03-9342688-3
Tin Number
131-064-860
Training Seminars
- Advanced Mgt Dev Program, 08/28/07, Best Western Astor Hotel Mkt.
- Service Excellence Seminar, 08/09/05, Shopwise Araneta
- Image Enhancement Seminar, 07/07/05, Shopwise Araneta
- High Team Extreme Challenge, 08/24/04, Eugenio Lopez Ctr Antipolo
- Project Management Workshop, 05/27/04, Fernandina Hotel Cubao QC.
- POS Training, 03/18/02, Makro Cainta
- OPL Training, 03/02/01, Makro Head Office
- MBS Training, 01/08/00, Makro Head Office
- Makro Concept, 11/21/95, Makro Cainta
- Customer Service Action Plan, 03/15/95, Fair Center
- Retail Marketing for Stores & Shops, 10/03/94, Kuryente Phils.
- Selling Techniques, 11/17/91, Duty Free Phils.
Personal Information
- Passport Number: P1421557C
- Marital Status: Married
References
- TONYBOY AGUILAR, VICE PRES., Rustans Super Ctr Inc., 0969-5199271
- HERMINIO VASQUEZ, Warehouse Manager, S&R Paranaque, 0906-554-7872
- ROMMEL TORRES, Graphic Artist, Lock and Load Las Pinas, 0975-635-8428
- JEANETTE FALLAN, Store Manager, Walter Mart Makati, 0917-777-3314
Timeline
Store Operation’s Manager
Arnold’s Markets
11.2022 - 10.2024
AWM/Senior Manager (Store Operations)
S&R Membership Shopping
10.2014 - 10.2022
Retail Manager
Triple J Enterprises
06.2012 - 07.2014
Store Manager
Seeto Kui Holdings Hypermart
05.2010 - 05.2011
Supermarket Manager
Isetann Supermarket
12.2009 - 08.2010
Assistant Store Manager
Shopwise
02.2004 - 10.2006
STORE MANAGER
Rustan’s Supercenters, Inc.
02.2004 - 03.2009
Store Manager
Wall Mart / Sokehs Shopping Center
10.2002 - 10.2003
Department Manager (Non-Food Department)
PILIPINAS MAKRO
11.1995 - 09.2002
Department Supervisor (Men’s Department)
FAIR CENTER DEPT. STORE
03.1995 - 08.1995
Store Supervisor
PHILIPS LIGHTING
12.1993 - 02.1995
Shop Supervisor
DVM MOTORS
04.1989 - 09.1993
B.S.B.A. - Business Administration (Major in Management)
University of the East
Jose P. Laurel -
Tondo
Lakandula -
Tondo