CAMILLA DUCA
Guest Relations Officer
Mahboula, Kuwait
Summary
Enthusiastic and attentive Guest Relations Officer with 3 years of experience in the hospitality sector. Energetic personality with excellent customer service talents. Strong multi-tasking and ready to help team. Offering excellent organizational, communication and proven ability enhance customer satisfaction.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Guest Relations Officer
GRAND HYATT KUWAIT
01.2025 - Current
- Managing VIP guest relations, ensuring exceptional service levels were met at all times.
- Enhancing guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Greeting guests upon arrival and offered assistance.
- Resolving guest complaints diplomatically, resulting in increased loyalty and repeat business.
- Developing strong rapport with frequent guests, building trust and encouraging brand loyalty.
Switchboard Operator and Receptionist
PARK HYATT MILANO
09.2022 - 01.2025
- Connecting callers with appropriate professional, department, or business.
- Directing incoming calls to internal personnel and departments, routing to best-qualified department.
- Training and mentoring new PBX operations employees.
- Operating switchboard and routed incoming calls to appropriate departments.
- Assisting colleagues with achieving task requirements, aiding team productivity and performance.
- Update of guest profiles upon arrival
- Check in and Check out of the guests
- Escorting guest to the room showing features and facilities
- Greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Leaving qualification - Languages studies
LICEO LINGUISTICO EZIO VANONI
09.2017 - 06.2022
Skills
- Fluent in Italian, English, Spanish
- Problem-Solving
- Telecommunications
- Front desk operations
- Registration processing
- Teamwork and Collaboration
- Professional Verbal and written communication
- Customer and client relations
- Guest satisfaction focus
- Guest complaint resolution
- Resilient to stress
Interests
Sport, Travelling, Movies, Driving Licence B
Disclaimer
I hereby give consent for my data included in the Curriculum Vitae to be processed for recruiting purposes. I declare my agreement with the data protection regulations in the data privacy statement.
Timeline
Guest Relations Officer
GRAND HYATT KUWAIT
01.2025 - Current
Switchboard Operator and Receptionist
PARK HYATT MILANO
09.2022 - 01.2025
High School Leaving qualification - Languages studies
LICEO LINGUISTICO EZIO VANONI
09.2017 - 06.2022
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