Shashank Sawant

• Develop maintain and monitor internal operating procedures in order to ensure a smooth operation of the Industry Travel counter and telephone Services; Duty travel; Annual leave and concessional travel processes within the SLAs.
• Prepare monthly roster ; plan shift duty/leave/training and deploy staff and distribute work efficiently to manage the operation on a daily basis; planning by work demand minimizing OT. Daily/routine operational briefings and coaching to staff in STC and feedback on operational issues to STOM.
• Conduct random checks on consistency in Internal operating procedures/Reservations & ticket issue and ensure safe handling of Revenue documents/cash and daily/monthly ticket stock verification.
• Resolve operational issues; complaints; special requests and emergency cases; only referring to STOM when a conflic occurs with laid down policy; procedures and practice.
• Ensure control mechanism for all restricted tickets types and paymehnts of tickets are strictly followed an dexceptions recorded by moniotring 'Rejects reports' on a daily basis and take corrective action.
• Continuously monitor the dedicated Mailboxes for customer communication/correspondence handling of emails (e.g. Duty/annual and Consessional Travel services; etc.) to ensure correct and precise information is given to customers and that the ticket requests are authorised and recorded as per the company policy/procedures.
• Train/coach all ST consultants and conduct routine quality checks on correctness and consistency in Reservations/Ticketing and correct/consistent application of company policy/internal operating procedures. For all new starters; implement a development plan that (10 ensures competence in one role wihtin 3 monhts and (2) that ensures 'multi-skilling' within the 1st year. Organise in house and on the job training for new staff in order to achieve this.
• Closely monitor ticket issue with 'Lead Agents' and guide/support in co-ordinating and follow through; especially duty travel for senior management staff. Personally take on the ticket issue of Chairman (HH) and GMD/other Chief Directors.
• Co-ordinate with Pricing Dept/Finance/YM to ensure the most economical tickets are issued to minimise pay out to OAL; espcially LAT and Duty. Handle individual queries; ticket discrepancies and co-ordinate with Revenue Accounts/Payroll for timely action required to settle issues.

Review and monitor Industry Travel Ticket returns from Sales shops (EK&DN) plus DXB Airport ticket desk to ensure correctness of ticket issue and procedures followed for emergency travel etc. Cover Sick/Leave/Duty travel period for other operational officers to cover extended hours/shift Roster

• Draw on expert knowledge to advise customers in relation to multifaceted personal and duty travel enquiries and ensure that the most relevant products and services are offered.
  
• Develop and maintain professional relationships with internal departments and ensure cost effectiveness is managed when dealing with matters related to business travel.
  
• Monitor and review discrepancies related to personal and business travel transactions (including payments) and take corrective action as appropriate.
  
• Carry out quality audits and highlight service delivery discrepancies and maintain secure cash and credit card handling.
  
• Support and guide others in all matters related to personal and business related travel products and services.
  
• Deliver presentations to new employees on the staff travel products and services.
  
• Manage the ticketing activities of Industry Travel Implants and provide activity reports to the Industry Travel Officer.
  
• As required, facilitate emergency and/or out of hours operational support.
  
• Manage travel arrangements of the executive management team.
  
• Effectively coordinate and facilitate other airline (OAL) ticketing.

• Oversaw Chekin pax ,Boarding gate and ramp services.
• Escorted handicapped passengers from terminal to aircraft.
• Tagged baggage and routed to appropriate location for loading and screening.
• Managed team member schedules and work assignments.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Processed invoices and expenses using QuickBooks to facilitate on-time payment.
• Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.