Summary
Overview
Work History
Education
Skills
Timeline
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Joyson M.G Joy

Joyson M.G Joy

Summary

Driven sales professional with proven success at Rivoli group, enhancing customer satisfaction and exceeding sales goals through expert knowledge of POS systems and exceptional communication skills. Trained team members, achieving significant improvements in service delivery. Known for an outgoing personality and attention to detail, consistently delivering results in fast-paced retail environments.

Overview

11
11
years of professional experience

Work History

Sales Executive

Legacy Emirates
09.2022 - Current


-Enhanced client relationships with personalized financial advice and product recommendations.-Increased customer satisfaction by providing timely and accurate banking services.

-Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.

-Identified customers with additional profit potential and designed action plans to expand relationships.

Sales Associate

Rivoli Group L.L.C
12.2016 - 08.2021

- Helped customers select products that best fit their personal needs.- Maintained visual standards and created effective displays for my department.- Offered exceptional customer service to various types of customers on the latest styles and trends to differentiate and promote the company brand. - Kept the floor clean and maintained neat, orderly product displays.- Completed floor replenishment in a timely fashion to guarantee size availability and maintain customer satisfaction. - Balanced the needs of multiple customers as well as floor responsibilities simultaneously in a fast-paced retail environment, despite minimal coverage. - Held each team member accountable for maintaining floor and stockroom standards in order to achieve our brand's goals.
- Aided in directing brand-appropriate marketing initiatives to improve presentation and maximize sales. - Processed shipments for multiple departments and maintained stockroom standards.

Sales Associate

Aditya Birla Group
01.2014 - 11.2016

- Completed multiple types of transactions with various payment methods. - Increased purchase totals by recommending additional items. - Followed company brands on their newest releases and fashion history in order to provide expert product and service information. - Maintained up-to-date knowledge of customer buying habits during different seasons. - Trained seasonal employees on effective sales techniques which helped lead them to their permanent part-time hire.

Education

BBA - Business Administration

Kerala University
Kerala, India
06.2012

Skills

  • Outgoing personality
  • Active listener
  • Approachable
  • Cheerful and easy-going
  • Excellent organization skills
  • Goal-oriented
  • POS system knowledge
  • Accurate cash handling
  • Strong communication skills
  • Attention to detail
  • Problem solver

Timeline

Sales Executive

Legacy Emirates
09.2022 - Current

Sales Associate

Rivoli Group L.L.C
12.2016 - 08.2021

Sales Associate

Aditya Birla Group
01.2014 - 11.2016

BBA - Business Administration

Kerala University
Joyson M.G Joy