Sleeman Abu-Duhak
Restaurant manager
Ajman, United Arab Emirates
Summary
Proven Customer Service Representative and Restaurant Captain with a track record of enhancing customer satisfaction and increasing repeat business at C-Twon. Skilled in flambéing and exotic food knowledge, I excel in high-stress situations and team collaboration. My friendly demeanor and expertise in payment processing have consistently improved sales and dining experiences.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
C-Twon
02.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Barista
Marmlade Cafe
12.2020 - 08.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Restaurant Captain
Samra Cafe
09.2022 - 06.2023
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Restaurant Manager
Oud AlZein
11.2023 - 12.2024
- Assisted management in creating promotional strategies, contributing to an increase in repeat business.
- Enforced proper hygiene practices among staff members as per health regulations.
- Collaborated with kitchen staff to ensure timely preparation and presentation of meals, enhancing guest dining experience.
Education
Bachelor Of Accounting - Accounting And Finance
Luminus Technical University College
Amman06.2023
Skills
Flambéing expertise
Exotic food knowledge
Type cuisine expert
Payment processing understanding
Number
+971 54 367 2722
Timeline
Restaurant Manager
Oud AlZein
11.2023 - 12.2024
Restaurant Captain
Samra Cafe
09.2022 - 06.2023
Barista
Marmlade Cafe
12.2020 - 08.2022
Customer Service Representative
C-Twon
02.2019 - 02.2020
Bachelor Of Accounting - Accounting And Finance
Luminus Technical University College