Talented Business Development Executive brings high-level business, marketing and sales acumen. Drives competitive growth through proactive relationship building and pursuit of business opportunities . Savvy to industry trends, practices and customer demands.
Overview
4
4
years of professional experience
Work History
Business Development Executive
BE FORWARD - JAPAN (Automotive Industry)
05.2023 - 10.2023
Established and maintained highly effective relationships with clients and industry partners to drive growth.
Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
Assessed current service needs and calculated product satisfaction levels to make appropriate product and service adjustments.
Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
Researched product pricing, ratings and performance and created comparison spreadsheets to evaluate competitors.
Built relationships with customers and community to promote long term business growth.
Customer Service Representative
Daraz.pk
09.2022 - 04.2023
Offered advice and assistance to customers, paying attention to special needs or wants.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Provided primary customer support to internal and external customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
IBEX - TRG
10.2021 - 05.2022
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Accountant
Abbacus First Solution
04.2020 - 05.2021
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
Gathered financial information, prepared documents, and closed books.
Education
BBA - Bachelor's in Business Administration
Iqra University North Nazimabad
Karachi, Pakistan
12.2019
Intermediate - Pre - Engineering
Govt. Islamia Science College
Karachi, Pakistan
03.2012
SSC Part II - Computer And Information Sciences
Bahria Foundation School
Karachi, Pakistan
02.2010
Skills
Customer Acquisition
Corporate Budgeting
Research
Cost Management
Quality Control
Project Management
Customer Relationship Management
Sales Pipeline Management
Business Development
Marketing
Goals and Performance
Relationship Building and Management
Languages
Urdu
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
English
Advanced (C1)
Refrence
Available on Request
Timeline
Business Development Executive
BE FORWARD - JAPAN (Automotive Industry)
05.2023 - 10.2023
Customer Service Representative
Daraz.pk
09.2022 - 04.2023
Customer Service Representative
IBEX - TRG
10.2021 - 05.2022
Accountant
Abbacus First Solution
04.2020 - 05.2021
BBA - Bachelor's in Business Administration
Iqra University North Nazimabad
Intermediate - Pre - Engineering
Govt. Islamia Science College
SSC Part II - Computer And Information Sciences
Bahria Foundation School
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