Ala'a Al-Barghouthi
Dubai
Summary
Dynamic and results-oriented Software Operation Engineer with a proven track record of optimizing software systems for peak performance and efficiency. Experienced in troubleshooting, analyzing, and enhancing software operations to meet business objectives. Proficient in deploying, maintaining, and supporting software applications across diverse platforms. Dedicated to continuous learning and staying abreast of emerging technologies to drive innovation and operational excellence.
Overview
8
8
years of professional experience
Work History
Software Operation Engineer
Vitronic vision machine LLC
08.2020 - Current
- Support the clients
- Deploying and configuring Software Products in the customers' premises and ensuring they are fully functional and integrated
- Troubleshooting and debugging software issues to identify root causes and provide solutions (i.e., analyzing log files, performing tests, and working with the other team members to resolve issues.)
- Providing operational assistance to customers experiencing software product issues
- Managing customer expectations and ensuring that all customer queries are responded to promptly and professionally
- Using all available tools, “e.g., JIRA” to report bugs, provide solutions, and follow up on issues/tasks
- Working closely with all stakeholders, including developers, project managers, and Clients, to ensure that the software implementation meets the organization's needs
- Provided operational support for Human Capital Management (HCM) systems, ensuring smooth execution of HR processes such as payroll, employee records management, and performance evaluations.
- Supported the implementation and maintenance of HCM solutions to optimize talent acquisition, onboarding, and employee lifecycle management.
- Delivered end-user training and ongoing support for HCM platforms, promoting efficient use and adherence to best practices.
- Collaborated with HR teams to analyze workforce data and generate actionable insights, aiding in strategic planning and decision-making.
- Spearheaded digitalization initiatives to modernize operational workflows, enhancing productivity and reducing reliance on manual processes.
- Designed and implemented solutions for automating business processes across departments, improving efficiency and minimizing errors.
- Conducted feasibility studies and provided recommendations for adopting new technologies tailored to organizational needs.
- Collaborated with IT and business units to integrate legacy systems with modern digital platforms, ensuring data consistency and process efficiency.
- Monitored the performance of digitalized processes, leveraging analytics tools to assess impact and identify areas for continuous improvement.
Android and IOS Developer
Freelancer
08.2016 - 12.2019
- Sharpfit Application
- Beecome online store
Education
Bachelor Degree - Computer Enginnering
Albalqa'a Applied University
01.2016
Skills
- Customer Service skills
- Time management skills
- Project Management skills
- Attention to small details skills
- Mobile app development
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Technical courses & certificates
- CCNA (250-125) Course
- .Net Core Course
- Python Course
- Preparing for the PSM1 Certificate
Timeline
Software Operation Engineer
Vitronic vision machine LLC
08.2020 - Current
Android and IOS Developer
Freelancer
08.2016 - 12.2019
Bachelor Degree - Computer Enginnering
Albalqa'a Applied University
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