Sara Almemari
Al Ain City,AZ
Summary
Proven achiever with extensive experience at IBT Global Call Center Services L.L.C., excelling in customer support and problem-solving. Demonstrated ability to manage high call volumes, ensuring client satisfaction through effective resolution of complex issues. Skilled in data entry and maintaining composure under pressure, significantly enhancing customer service delivery.
Overview
3
3
years of professional experience
Work History
Call Center Representative
IBT Global Call Center Services L.L.C.
2024.05 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Archive Writer
Nabs Integrated Technical Services
2021.11 - 2023.11
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
Education
High School Diploma -
Um Klthoum
Al Ain City, United Arab Emirates06.2016
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Inbound phone calls
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Call Center Representative
IBT Global Call Center Services L.L.C.
2024.05 - Current
Archive Writer
Nabs Integrated Technical Services
2021.11 - 2023.11
High School Diploma -
Um Klthoum
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