Rosana Sumabong
Dubai,DU
Summary
Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and able to anticipate customer needs in order to facilitate enjoyable dining experiences. Strong work ethic with willingness to take initiative.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
Waitress
Al Amna Wedding Parties Organizing
Port Saeed, Dubai, UAE
11.2019 - 12.2021
- Prepared and maintained drink stations throughout catering events.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Fostered enjoyable event atmosphere through friendly guest interactions
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Monitored dietary restrictions and served guests with special needs.
- Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
- Executed synchronized meal service simultaneously serving multiple guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier
Rossini Milano LLC
Lamcy Plaza, Dubai, UAE
04.2016 - 03.2018
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
Waitress
Beirut Restaurant & Grill
Al Hudaiba, Dubai, UAE
12.2013 - 11.2015
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials and took drink orders.
Education
Elementary Education
Babag Elementary School
Babag, Dagohoy, Bohol 06.1995 - 03.1999
Secondary Education
Dagohoy National High School
Poblacion Dagohoy, Bohol 06.1999 - 04.2003
Skills
Menu presentation
Guest relations management
Item promotion
Sales expertise
Hospitality service expertise
Dining area maintenance
Menu memorization
Order accuracy
Compliance standards
Timeline
Waitress
Al Amna Wedding Parties Organizing
11.2019 - 12.2021
Cashier
Rossini Milano LLC
04.2016 - 03.2018
Waitress
Beirut Restaurant & Grill
12.2013 - 11.2015
Secondary Education
Dagohoy National High School
06.1999 - 04.2003
Elementary Education
Babag Elementary School
06.1995 - 03.1999