Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Personal Information
Software
Timeline
Ajay Mishra

Ajay Mishra

Retail Sales Supervisor
Dubai,DU

Summary

To develop a challenging career in Industry learning through hard work and consistently updating my skills, proving myself to be an asset to the organization and to lead a team successfully to achieve new heights. Profile Snapshot A competent professional with 7years of comprehensive experience in the role of Vertical Head in the field of Business Development, Customer service , and Administration roles . Rendered foresight and direction in planning, generating and executing successful and cohesive marketing strategies. Resourceful at strategizing techniques for maximum utilization of manpower. Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results, and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

  • Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Supervisor

ALABBAR ENTERPRISES Candylicious
Dubai
10.2015 - Current

Doing brand analysis of the concept and maintain the order currently and forecast the order as per market trend
Manazing 10,000 square feet store in Dubai mall .
7 months work in Dubai airport T3 Candylicious.
Working Saudi Arabia In Riyadh Seasons.
Taking approval of items from Dubai Airport .
Making police permits.
Reached or exceeded sales quotas and financial objectives on a regular basis.
Maintained sales pipeline records and updated as required.
Manage merchandise and expiry products.
Coordinate with the team to provide excellent customer services (especially during peak time).
Supervises and coordinates activities to employees concerned with ordering, receiving , storing and inventory issues and requesting stocks from buyers or product team
Assign sales workers to duties
Authorize return of merchandising
Prepare reports on sales volumes, merchandising and
personnel matters
Resolve problems that arise, such as customer complaints and supply shortages
Supervise and coordinate activities of worker’s
Supervise and coordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Preparing reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff and monitor and report on performance
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
perform the same duties as workers supervised
performing key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Customer Service Representative

“SNAPDEAL
NEW DELHI, INDIA”, DELHI
02.2012 - 07.2015
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

Education

Bachelor in Accounts - Acoounts

Delhi University, New Delhi
07.2011 - 10.2015

High School Diploma -

Got Saraswati Bal Mandir, Delhi ,India
01.2008 - 07.2010

Skills

Good communication skills both verbal and non-verbal that help build a relationship more conducive to an agreeable outcome of any negotiationundefined

Accomplishments

  • Top performer for the month of Nov 2015.
  • Mystery Shopper Achiever month of June 2016.
  • Mystery Shopper Achiever month of Aug 2016.
  • Mystery Shopper Achiever month of Sep 2016.
  • Employment of the month Sept 2016.
  • Employment of the year 2016.
  • Customer Service Trainer for mystery shoppers.

Hobbies

  • Playing cricket
  • Travelling and Listening to Music

Personal Information

Date of Birth: 04th Aug 1991.

Nationality: Indian.

Marital status: Married

Passport No: N1971597

Languages Known:English, Hindi & Nepali

Visa Status : Employment visa

Software

Advanced in Computer Applications Operating System : W7,W8 & W10

Excell

Timeline

Supervisor - ALABBAR ENTERPRISES Candylicious
10.2015 - Current
Customer Service Representative - “SNAPDEAL
02.2012 - 07.2015
Delhi University - Bachelor in Accounts, Acoounts
07.2011 - 10.2015
Got Saraswati Bal Mandir - High School Diploma,
01.2008 - 07.2010
Ajay MishraRetail Sales Supervisor