RITHIKA JAIN
CHENNAI
Summary
To accept a challenging position in an organization which would bring out the best in me where commitment, hard work and proven abilities lead to an assured growth and a rewarding career
Overview
10
10
years of professional experience
2025
2025
years of post-secondary education
3
3
Certifications
Work History
Business Manager
Chola Ms General Insurance Company
06.2024 - 12.2024
- Develop and implement business strategies to achieve agency sales and growth targets
- Oversee the hiring, training, and development of agency staff
- Monitor agency performance and develop improvement plans as needed
- Ensure agency compliance and regulations
- Build and maintain relationships with clients and prospective clients
- Handle high-level customer complaints and issues
- Work closely with insurance carriers to keep abreast of changes in products and policies
- Promote the agency’s services through various marketing and networking activities
Retails Sales Associate
Philips
07.2023 - 11.2023
- Displayed outstanding personal presentation and customer service in customer-facing role
- Worked checkout and floor sales during peak seasonal trade periods
- Resolved customer queries using active listening and problem-solving skills
- Worked flexibly across multiple customer access points
- Accepted and processed new orders and refunds in line with company standards, fulfilling customers' needs and fostering loyalty
- Resolved enquiries within target timeframes, escalating complex issues to senior teams for advice or solutions
- Executed reductions, price changes or transfers of slow-moving items and set up special displays to encourage purchases
- Found prospective clients and engaged customers to determine opportunities for upselling or cross-selling products and services
- Partnered with marketing teams to create promotional offers and content, promote offerings on diverse platforms and identify potential customers for follow-up contact
- Verified and updated customer information in company databases for billing, order processing and delivery purposes
Part Time Job
01.2020 - 01.2022
- Working with an accounting firm work from home during lockdown it started
- GST filing
- Maintaining Day to day books of accounts - sales & purchase legers
Manager
Mahendra Tex (Family Business)
01.2015 - 01.2019
- Worked at Managing things, Getting done across particular Works, have developed Good Management Skills and inter personal Communication skills with Clients
- Maintained positive, professional working environment to optimize staff and customer satisfaction
- Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively
- Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action
- Met financial goals with organized strategies focused on proper management of expenses and income
- Evaluated employee skills and optimized assignments to best use individual talents and knowledge
Education
12th - Commerce with General Mathematics
Guru Shree Shanti Vijay Jain Vidyalaya
Vepery, Chennai10th - undefined
Guru Shree Shanti Vijay Jain Vidyalaya
Vepery, ChennaiCertificate of Higher Education - Company secretarial practices
ICSI
06.2024 - 06.2025
BA - English and Communication skills
Ethiraj College For Women's
04.2001 - 01.2014
Skills
- Excellent English Communication Skills
- Management Skills
- Organizational Skills
- Customer Service
- Confident Communicator
- Product Expertise
- Financial Records Analysis
- Time Management
- Sales Techniques
- Loss Prevention
- Upselling Expertise
- Product Demonstrations
- Product Knowledge
- Cash Management
- Online Sales
Certification
Diploma in Computers - Tally ERP 9
Timeline
Business Manager
Chola Ms General Insurance Company
06.2024 - 12.2024
Certificate of Higher Education - Company secretarial practices
ICSI
06.2024 - 06.2025
Retails Sales Associate
Philips
07.2023 - 11.2023
Part Time Job
01.2020 - 01.2022
Manager
Mahendra Tex (Family Business)
01.2015 - 01.2019
BA - English and Communication skills
Ethiraj College For Women's
04.2001 - 01.2014
10th - undefined
Guru Shree Shanti Vijay Jain Vidyalaya
Diploma in Computers - Tally ERP 9
HTML Web Designing
Adobe Photoshop
12th - Commerce with General Mathematics
Guru Shree Shanti Vijay Jain Vidyalaya
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