Audio Architect
ROBERT CLEMENT
Service Manager - Audio Visual
Dubai,DU
Summary
Highly motivated Audio Visual Engineer with 9 years of Audio Visual experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of effectively collaborating across all organizational levels.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
5
5
Languages
Work History
Service Manager - Audio Visual
Pulse Middle East Trading LLC
DUBAI, Dubai
01.2022 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Organized ongoing maintenance schedules to boost system performance.
- Trained service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Analyzed account information to improve and optimize customer relations.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Managed efficient teams of up to 7 employees.
Technical Support Engineer - Audio Visual
Pulse Middle East Trading LLC
DUBAI, Dubai
06.2018 - 12.2021
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Maintained response times in compliance with internal policies to support business continuity.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
Team Leader - Audio Visual
Atlantis The Palm
DUBAI, Dubai
03.2017 - 03.2018
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Planned, managed and directed daily board operations to increase revenue and reduce costs.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Adhered to rigorous standards for customer service, merchandising and operational safety.
- Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Coordinated treatment and placement activities while supervising team of 5.
Marketing Associate
Altunkaya FZCO
DUBAI, Dubai
07.2015 - 02.2017
- Developed pre-season marketing plans to support department and divisional product strategies.
- Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Used search engine optimization to improve traffic to brand websites.
- Coordinated art and graphics creation for effective merchandising.
Associate System Engineer
Daford Acoustics
NAGERCOIL, Tamilnadu-INDIA
01.2015 - 06.2015
- Interacted with suppliers, contractors and customers to identify material problems and process resolutions.
- Worked with vendors and other departments to improve quality of products and test yields.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Used EASE and CAD to create documentation for each stage of building and testing.
- Developed cost estimating spreadsheets to effectively estimate overall project costs.
- Developed test and support equipment recommendations to enhance and streamline testing activities.
- Configured new systems and protocols according to strict company guidelines and employee preferences.
Sales Engineer - PA/ Pro Audio
Mecotronics
CHENNAI, Tamilnadu- INDIA
07.2013 - 12.2014
- Collaborated with Accounts & Finance to achieve Target.
- Received and processed stock into inventory management system.
- Worked flexible hours; night, weekend, and holiday shifts.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Carried out day-day-day duties accurately and efficiently.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Technology - Electronics And Media Technology
Karunya Institute If Technology & Sciences
Coimbatore - INDIA 06.2009 - 03.2013
Skills
Audiovisual equipment
Audio-visual equipment management
Excellent customer service
After-sales support
Documentation and reporting
Contract Management
Technical Support
Staff Management
Accomplishments
Certificate if Recognition Award - 4th Quarter 2017 Nominee - Atlantis The Palm.
Software
Logic Pro
Powersoft Armonia
Symetrix Composer
Chamsys Magic Q
Adobe Photoshop/ Illustrator
Certification
PASMA Towers for Users / Inspection
Interests
Music Production
Photography
Video production
Editing
Timeline
Service Manager - Audio Visual
Pulse Middle East Trading LLC
01.2022 - Current
Dante Level 1
01-2022
PASMA Towers for Users / Inspection
04-2021
Symetrix Composer Basic Training
03-2021
Armonia Plus-101T
03-2021
Diploma in Dataton Watchout
07-2018
Technical Support Engineer - Audio Visual
Pulse Middle East Trading LLC
06.2018 - 12.2021
Team Leader - Audio Visual
Atlantis The Palm
03.2017 - 03.2018
Marketing Associate
Altunkaya FZCO
07.2015 - 02.2017
Associate System Engineer
Daford Acoustics
01.2015 - 06.2015
Sales Engineer - PA/ Pro Audio
Mecotronics
07.2013 - 12.2014
Bachelor of Technology - Electronics And Media Technology
Karunya Institute If Technology & Sciences
06.2009 - 03.2013