Mary Alfrid Ezzat
Abu Dhabi
Summary
I am a recruiter at Nexfit.com, a leading online fitness platform that connects trainers and clients. I have a Bachelor of Commerce in Accounting from Damanhur University, and I am certified in Python programming and data analysis by Microsoft and Coursera. I have strong skills in accounts receivable, QuickBooks, and customer relationship management, which I developed in my previous roles as an accounts receivable clerk and a customer service representative. Ready to energize your team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
HR Assistant
Nexfit
05.2023 - Current
- Assist in creating and posting job vacancies on various job boards and the company website
- Screen resumes and applications to identify qualified candidates
- Coordinate interviews and communicate with applicants regarding interview schedules
- Maintain recruitment databases and applicant tracking systems
- Maintain accurate and up-to-date employee records, including personal information, contracts, and certifications
- Ensure compliance with data protection and privacy regulations
- Assist in on-boarding and off-boarding processes
- Manage HR department calendars, appointments, and meetings
- Handle phone calls, emails, and other inquiries professionally and efficiently
- Assist in organizing HR events and activities.
Customer Service & Receivable Accountant
Bell Foods
08.2020 - 11.2022
- Managed invoice disputes professionally, working closely with clients to achieve resolution in a timely manner.
- Supported company cash flow by ensuring timely collection of outstanding invoices and monitoring aged accounts.
- Assisted auditors during annual reviews, providing necessary documentation and answering inquiries promptly.
- Improved accounts receivable efficiency by streamlining processes and implementing new software solutions.
- Trained junior staff members in best practices for accounts receivable management, fostering a supportive team environment.
- Identified areas of potential revenue leakage, implementing corrective measures to maximize income.
- Streamlined month-end closing process, reducing time needed for completing tasks such as account reconciliations and financial reporting.
- Upgraded existing accounting systems leading to improved tracking mechanisms for incoming payments.
- Ensured compliance with applicable regulatory requirements surrounding invoicing, tax implications, and customer privacy concerns.
- Enhanced internal controls by developing policies and procedures to improve the accuracy of accounting records.
Financial Advisor
MVP Marketing Management
05.2017 - 12.2019
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Worked with clients to support understanding of rationale and details of financial strategies.
- Facilitated new client onboarding process and investment account setup.
Customer Service Representative
QNB Bank
08.2018 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Accountancy - Accountant
Damanhur University
Egypt05.2019
Skills
- Human resources records
- Employee Relations
- Invoice Processing
- Accounting Software Proficiency
- Microsoft Excel expertise
- Journal Entries
- Accounts receivable management
- Customer Account Management
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- Advanced data analytics certificate, Coursera - Feb 2024.
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Accounting Software
Quickbooks, Peachtree and Odoo.
Timeline
HR Assistant
Nexfit
05.2023 - Current
Customer Service & Receivable Accountant
Bell Foods
08.2020 - 11.2022
Customer Service Representative
QNB Bank
08.2018 - 09.2018
Financial Advisor
MVP Marketing Management
05.2017 - 12.2019
Bachelor of Accountancy - Accountant
Damanhur University
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