ALICE APPIAH
Dubai
Summary
Dynamic professional with extensive experience at Dnata, Emirates Group, excelling in passenger support and streamlined boarding procedures. Demonstrated expertise in multilingual communication and collaborative teamwork, significantly enhancing customer satisfaction and operational efficiency. Proven ability to leverage strong interpersonal skills and check-in procedure knowledge to deliver exceptional service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Aircraft Cleaner
Dnata, Emirates Group
Duba UAE
01.2022 - Current
- Maintained, cleaned and sanitized the interior of aircraft.
- Ensured client satisfaction through meticulous attention to detail in all aspects of cabin cleaning.
- Assisted in training new team members on proper cleaning procedures and safety protocols.
- Maintained a safe work environment by adhering to established safety guidelines and using personal protective equipment as needed.
- Supported environmental initiatives by properly disposing of waste materials and recycling when applicable.
- Maintained high levels of professionalism while working under tight deadlines during peak travel seasons.
- Cleaned aircraft's cockpit and replaced headsets as instructed.
- Enhanced aircraft cleanliness by thoroughly disinfecting cabins, lavatories, and galleys.
Airport Service Agent
Dnata, Emirates Group
Dubai, United Arab Emirates
11.2023 - 01.2024
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, and seating assignments-helping customers make informed decisions.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Provided exceptional service at ticket counters, booking flights and processing payments securely.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
- Managed lost and found items efficiently, returning valuables to rightful owners whenever possible.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Assisted passengers with special needs, ensuring a comfortable and stress-free travel experience.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage, and assigning seats.
Education
High School Diploma -
Half Assini Senior High School
Ghana 06-2016
Skills
- Passenger Support
- Travel Document Review
- Multilingual Proficiency
- Effective Communication
- Streamlined Boarding Procedures
- Expertise in Check-In Procedures
- Strong Interpersonal Skills
- Flight Coordination
- Collaborative Teamwork
- Data-Driven Problem-Solving
- Baggage Handling Protocols
- Boarding Pass Management
- Strong multitasking
- Passenger assistance
- Flexible work schedule
- Time management expertise
- Disability assistance experience
- Gate assignment coordination
- Ticketing system
- Baggage handling
- Cross-cultural sensitivity
- Exceptional communication
- First aid training
Certification
- Professional Yachtmaster Offshore License PYOL– Maritime Coastal Agency / Royal Yachting Association.
- OSHA Certified
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Airport Service Agent
Dnata, Emirates Group
11.2023 - 01.2024
Aircraft Cleaner
Dnata, Emirates Group
01.2022 - Current
High School Diploma -
Half Assini Senior High School