Biren Sarviaya

Responsible to administer the following towards Employee and Dependants liaising with local UAE govt ministries :-
a) Obtain new employment visas / work permits for all expatriate employees.
b) Monitor and renew employee residence permits.
c) Obtain new residence visas for dependants of employees.
d) Facilitate renewal of residence visas for dependants.
e) Facilitate obtaining and renewal of Expatriates passports for employees and dependants.
f) Facilitate and follow-up cancellation of visas for employees and dependants.
g) Facilitate complex medical / police procedures on event of death of any employee or next to kin.
• Responsible to administer the following towards business facilitation on day-to-day basis:
a) Liaise with embassies / foreign diplomatic missions to enable business visits.
b) Liaise with UAE Immigration dept. in obtaining business entry visas for global business visitors.
• Administer company and joint venture companies’ licenses and tax remittances with various UAE
govt. authorities viz., Economic Department, Municipality, Chamber of Commerce and Ministry of Finance & Industries etc.
• Provide expert advice to business and employees on all visa formalities and all other gov’t related procedures.
• Accountable in maintaining accurate records for all above services.
• The ever-changing government rules and regulations requires the post-holder to be abreast of updates on information / documents and at times certain jobs have to be tacked efficiently without much notice.
• Any TO-DO-NOW jobs always have to be evaluated, prioritized and accomplished at short notices.

Responsibilities:

• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Handled sensitive information with professionalism and discretion.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Completed accurate reservations for business travelers at point of sale.
• Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
• Strengthened quality controls to enhance revenue and control downtime.
• Maintained and updated corporate traveler profiles with current information.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Collected, handled and documented payments for travel services and associated feels.
• Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
• Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%.
• Capitalized on emerging industry and market trends to enhance business and customer relations strategies.
• Maintained consistent record of completing projects in accordance with schedule and budget requirements.
• Discussed security issues and protocols with individuals traveling to highly insecure countries or areas.
• Took proactive approach to identifying and resolving issues that could have negative impact on business operations and revenue generation.
• Implemented automated office systems, optimizing client and data communications as well as records management.
• Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.
• Collaborated with colleagues to implement best practices across department and exceed team goals.
• Responded to clients' questions, issues and complaints and found appropriate solutions when needed.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
• Helped senior managers make effective decisions based on current and accurate reporting.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.