BIBIN BABU CHARUVILA
ADMINISTRATION & CLIENT SUPPORT
Fort McMurray, AB
Summary
Motivated Healthcare Administrator with ten years of experience seeking a position that would utilize and develop my skills in Administration, Operations, Customer Service, Medical coding and Hospitality Industry within a stead fast and competitive organization , where I can apply my professional and leadership skills to contribute towards the organization’s growth.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
Work History
Patient Administrator
Mediclinic Middle East
Dubai
01.2014 - 06.2022
- To ensure Registration, admission, reception and billing functions are professionally maintained
- Coordinate with doctors, nurses and other support staff to maintain Medical files & Records.
- Applied administrative knowledge
- Act as source of information about hospital/clinic services,policies and rules, and explain courtesy to patients.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Handle all routine operations at the clinic.
Customer Service Executive
ASTER Medical Center, DM Healthcare
12.2011 - 12.2013
- Assist patients to complete all necessary forms and documentation for registration including medical insurance completion process
- Organizing and maintaining patient records, consent forms, payment forms and diagnostic reports
- Maintain good patient relations and customer service.
- Handle patient complaints and report to the manager.
Guest Service Associate
The Leela Raviz
Kovalam
01.2009 - 01.2011
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Coordinated conference and meeting space allocation based on needs and handle event planning issues
- Implemented quality control programs and Standard
- Played supervisory role and carried out Billings in form of cash/ credit
- Handling queries and assisting in quick service recovery
- Welcoming guests to the hotel in a polite, friendly and helpful manner
- Arranged for brief tours of hotels rooms and facilities
- Maximize sales revenues through up selling and marketing programs.
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Education
Bachelor of Commerce -
Madurai Kamaraj
02.2020 - Current
Bachelor of Business Administration (BBA), BBA -
Mahatma Gandhi University
06.2009 - 03.2015
BTEC-Higher National Certificate Edexcel - Aviation Hospitality & Travel Management
FRANKFINN INSTITUTE
01.2009 - 01.2010
Skills
Administration
Healthcare Applications
Patient Management
Team Managementent
Electronic health record (EHR) systemsMS Office Applications
Certification
Healthcare Organization Operations
Timeline
Bachelor of Commerce -
Madurai Kamaraj
02.2020 - Current
Patient Administrator
Mediclinic Middle East
01.2014 - 06.2022
Customer Service Executive
ASTER Medical Center, DM Healthcare
12.2011 - 12.2013
Bachelor of Business Administration (BBA), BBA -
Mahatma Gandhi University
06.2009 - 03.2015
BTEC-Higher National Certificate Edexcel - Aviation Hospitality & Travel Management
FRANKFINN INSTITUTE
01.2009 - 01.2010
Guest Service Associate
The Leela Raviz
01.2009 - 01.2011