OSMANOVA MUKMINAT
DUBAI
Summary
LOCATION: D UBAI, U NITEDARABEMIRATES About me Dynamic sales and business professional with over 10 years of experience in retail, fashion, and e- commerce. Proven expertise in customer engagement, revenue growth, and brand representation in competitive markets. Adept at driving sales, managing operations, and delivering exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
Archive Clerk
Al Matroshi Travel & Tourism
05.2023 - Current
- Organized and classified customer records, bookings, invoices, and other documents to ensure easy access and retrieval
- Managed both electronic and paper archives to ensure safe and efficient document storage
- Updated and maintained records to ensure accuracy and availability of information
- Collaborated with other departments (e.g., sales, customer service) to provide required documents in a timely manner
- Processed and stored files related to travel bookings and tours while maintaining confidentiality
- Developed and implemented new archiving systems to enhance efficiency and reduce time spent searching for documents.
Retail Sales Associate
Mall
01.2021 - 01.2022
- Delivered exceptional customer service, assisting clients in selecting products and ensuring satisfaction
- Achieved and exceeded sales targets through product knowledge and effective upselling techniques
- Maintained store displays and ensured merchandise was presented in an organized and appealing manner
- Handled cash register operations and processed transactions accurately.
Owner
Own Shop – Abaya
01.2019 - 12.2021
- Managed all aspects of a clothing business, including sales, inventory, and customer service
- Developed online store and implemented marketing strategies to increase sales
- Analyzed market trends to offer competitive and trendy products
- Handled inventory management, ensuring the availability of trendy and high-quality products
- Supervised staff in the offline store, providing training and maintaining excellent customer service standard
Sales Specialist
Anasia travel
01.2013 - 12.2019
- Advised customers on travel options and customized travel packages based on their preferences and needs
- Built long-term relationships with clients, resulting in repeat business and customer loyalty
- Coordinated bookings and arrangements with airlines, hotels, and other service providers to ensure smooth travel experiences
- Managed administrative tasks related to travel bookings, ensuring accuracy and timeliness
- Promoted special offers and discounts to customers, converting inquiries into confirmed bookings
- Used sales techniques and relationship-building strategies to increase market share for the agency.
Archive Clerk
Al Matroshi Travel & Tourism
01.2013 - 01.2019
- Organized and classified customer records, bookings, invoices, and other documents to ensure easy access and retrieval
- Managed both electronic and paper archives to ensure safe and efficient document storage
- Updated and maintained records to ensure accuracy and availability of information
- Collaborated with other departments (e.g., sales, customer service) to provide required documents in a timely manner
- Processed and stored files related to travel bookings and tours while maintaining confidentiality
- Developed and implemented new archiving systems to enhance efficiency and reduce time spent searching for documents.
Freelance
Tom Ford brand
01.2012 - 12.2013
- Collaborated with various fashion brands to drive sales and expand customer base
- Successfully managed client relationships and provided tailored solutions to meet their needs
- Conducted market research to identify trends and opportunities, achieving sales targets consistently
- Developed strong negotiation and communication skills through direct engagement with clients
- Contributed to brand growth by promoting products effectively and enhancing brand visibility
Makeup Sales Advisor
Vissage Hall, Russa
01.2011 - 12.2012
- Provided personalized customer service, assisting clients in selecting products that suited their needs and preferences
- Demonstrated in-depth knowledge of makeup products, including skincare, cosmetics, and tools, to drive sales effectively
- Achieved and exceeded monthly sales targets through excellent communication and upselling technique
Education
Graduate Certificate - Economy and Finance
.RUSSA
RUSSA07.2002
Skills
- TECHICAL SKILLS
- Proficiency in
- MS Office
- (Excel, Word, PowerPoint)
- Sales & Negotiation
- Customer Service
- Business Management
- Retail Operations
- Marketing Strategies
- CRM tools for customer
- Relationship
- EXTRACURRICULAR ACTIVITIES
- Effective Communication
- Empathy
- Problem-Solving
- Patience
- Time Management
- Adaptability
- Team Collaboration and
Languages
Timeline
Archive Clerk
Al Matroshi Travel & Tourism
05.2023 - Current
Retail Sales Associate
Mall
01.2021 - 01.2022
Owner
Own Shop – Abaya
01.2019 - 12.2021
Archive Clerk
Al Matroshi Travel & Tourism
01.2013 - 01.2019
Sales Specialist
Anasia travel
01.2013 - 12.2019
Freelance
Tom Ford brand
01.2012 - 12.2013
Makeup Sales Advisor
Vissage Hall, Russa
01.2011 - 12.2012
Graduate Certificate - Economy and Finance
.RUSSA
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