Ahmed Abdelgelil
CRM Admin and Functional Consultant
Dubai
Summary
Functional Consultant and System Administrator with 7+ years of progressive experience in project implementation, ERP systems, and customer-centric digital transformation. Specialized in Salesforce and business process optimization with a strong ability to analyze requirements, configure solutions, deliver training, and manage end-to-end implementation. Bilingual in Arabic and English with a proven track record of resolving complex issues, leading cross-functional teams, and delivering impactful results in dynamic environments.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Salesforce System Administrator
MBC Group
12.2021 - Current
- Implemented and configured Salesforce to meet the specific needs of the Customer Excellence Department
- Resolved data inconsistencies and system errors, improving system reliability
- Delivered in-depth training sessions and developed training materials for staff and stakeholders
- Led a live chat bot project, which successfully handled 20% of customer volume, reducing response time
- Produced final analysis reports to support data-driven decisions by stakeholders
- Established incident management workflows integrated with Slack to enhance issue tracking and communication
Community Manager
Dubai Health Authority
01.2020 - 12.2021
- Managed client communications and ensured seamless experience across medical and administrative processes
- Analysed patient experience data to improve healthcare service delivery
- Coordinated medical appointments and provided accurate pre-visit instructions
- Contributed to digital transformation initiatives through process support and client feedback management
Electrical & Control Engineer
Food Basket
01.2018 - 10.2019
- Designed and implemented solar energy solutions for residential and commercial clients
- Managed technical teams and supervised scheduled maintenance operations
- Maintained inventory, procurement, and project documentation
Education
Bachelor of Electrical and Control Engineering -
Arab Academy for Science, Technology and Maritime Transport
Certifications And Tools
- Salesforce Administrator
- Microsoft Office Suite
- HTML & CSS Fundamentals
- Slack, Google Workspace
- Data Analysis & Dashboarding (Excel, CRM reporting tools)
- Renewable Energy systems and tools.
Timeline
Salesforce System Administrator
MBC Group
12.2021 - Current
Community Manager
Dubai Health Authority
01.2020 - 12.2021
Electrical & Control Engineer
Food Basket
01.2018 - 10.2019
Bachelor of Electrical and Control Engineering -
Arab Academy for Science, Technology and Maritime Transport
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