Archana Joyce
L&D Specialist, LMS And Learning Analytics
Dubai,Dubai
Summary
Experienced Learning And Development Specialist, Lean Six Sigma Black Belt Practitioner with a demonstrated history of enabling digital transformation, driving organisational compliance, introducing innovative learning concepts, managing L&D KPI and working closely with stakeholders. Proudly leading a resourceful L&D support team managing the administration of all training programs in the organisation.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
L&D Specialist, LMS and Learning Analytics
Emirates Flight Catering
06.2016 - Current
- Mange the L&D support team to deliver organizational training compliance by planning, communication, and administration of regulatory, mandatory and development training programs
- Coach team members and find opportunities to develop their skills required for personal and professional growth
- Drive organizational compliance by delivering monthly Learning Analytics monthly (showcasing compliance data, Level 1 evaluation, training consumption, digital course consumption) and close communication with all stakeholders
- Lead projects successfully from ideation to closure (Facility migration, Expo 2020 L&D compliance)
- Build strong stakeholder relationships and ensure that any Ad-Hoc training requirement, skill gaps identified are catered to
- Champion digital transformation in the learning landscape by working with the digital team to deliver digital learning, develop digital learning infrastructure, communication strategy while managing the change efficiently
- Develop and manage versatile programs with a blend of instructor-led, online, and experiential learning which can stand up to ever changing requirement and learning conditions
- Introduce and implement new trends in on-the-job training delivery optimizing available digital solutions like LMS based Operational Assessment tools
- Deliver roadshows to training administrators of various departments, HR Business Partners, employees, and organizational leaders, to introduce new LMS features and gather end user feedback
- Represent Learning and Development in audits and provide required evidence for successful audit closure and follow up on feedback received
- Validate regulatory and mandatory compliance of external manpower suppliers during contractual and manpower deployment stages
Trainer
Emirates Flight Catering
12.2011 - 06.2016
- Manage Lean Six Sigma Yellow Belt Portfolio
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- Design and deliver English language and soft skills learning solutions to develop people across various talent tiers
- Design and deliver various modules of Supervisory Development program to leaders of teams and emerging leaders
- As the Key Account Manager for various business units, develop learning strategies aligned to the department’s objectives
- Partner with department line managers to monitor transfer of learning when new soft skill courses are developed and delivered
- Adhere to and help establish L&D Standards and Governance in line with the regulatory, compliance and organizational requirement where required
- Prepare and present periodic reports on the effectiveness of L&D Solutions implemented
- Provide input for budgetary planning and help departments manage their L&D budget
Training Specialist
NADIA Global
02.2010 - 10.2011
- Deliver learning solutions on a variety of topics: Customer Service, Soft Skills, English as a Second
- Anguage, Sales and Service, Train the Trainer, Human Resources Management
- Develop and manage all learning resources
- Coordinate with the sales team to consult with and design bespoke solutions for corporate clients
- Manage all assessments, on job evaluations and share periodic reports to the management
Trainer and Quality Analyst
03.2009 - 12.2009
- Design and deliver service, communication and English training for all online tutors ad customer support executives
- Develop Quality Assurance Reports and action plan for language and communication processes for all online tutors
- Develop content for online communication and provide voice overs for content development’s interactive web projects
Lead Associate
QuScient
04.2006 - 12.2008
- Deliver Voice and Accent training, on job training for freshers and lateral entries
- Deliver weekly reports to the client on training and budget usage
- Maintain department training KPI
Sr. Direct Billing Expert
Serco
07.2005 - 03.2006
- Specialized in Commercial Insurance Direct Billing (Voice / Inbound)
Education
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Archana Joyce
Lean Six Sigma Black Belt - Lean Six Sigma
Simplilearn
07.2021 - 11.2021
Lean Six Sigma Green Belt -
British Standards Institute
01.2017 - 01.2017
Master of Business Administration (M.B.A - Human Resources Management
National Institute of Business Management
01.2013 - 01.2015
Bachelor of Arts - English Literature, English
Bharathiar University
01.2001 - 01.2004
Skills
Learning Management System
Learning Analytics
Training Compliance
Organisational Compliance
Digital Learning
Learning Technologies
Training Needs Analysis
Training Consultation
Problem Solving
Lean Six Sigma
Process Efficiency
Websites
Timeline
Lean Six Sigma Black Belt - Lean Six Sigma
Simplilearn
07.2021 - 11.2021
Lean Six Sigma Green Belt -
British Standards Institute
01.2017 - 01.2017
L&D Specialist, LMS and Learning Analytics
Emirates Flight Catering
06.2016 - Current
Master of Business Administration (M.B.A - Human Resources Management
National Institute of Business Management
01.2013 - 01.2015
Trainer
Emirates Flight Catering
12.2011 - 06.2016
Training Specialist
NADIA Global
02.2010 - 10.2011
Trainer and Quality Analyst
03.2009 - 12.2009
Lead Associate
QuScient
04.2006 - 12.2008
Sr. Direct Billing Expert
Serco
07.2005 - 03.2006
Bachelor of Arts - English Literature, English
Bharathiar University
01.2001 - 01.2004
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Archana Joyce