Fidelio Software
Amir Turaev
Sales And Reseration
Dubai
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Call Center Manager
JV SiTash Ltd
Tashkent
03.2010 - 08.2013
- Company Sector - Service
- Developed quality employees within call center to take over leadership positions.
- Established and oversaw performance targets for call center associates.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Effectively managed assigned cases, collecting and documenting details using.
- Established relationships and touch points with clients to promote retention.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Responded to customer requests for products, services and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning.
Sales Manager
Unique Present Media Holding
Tashkent
03.2016 - 09.2016
- Company Sector - Service - B2B
- Created detailed sales presentations to communicate product features and market data.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Researched competitors' activities and products to uncover new trends
Reservation Sales Agent
Pegas Touristik
Dubai
12.2021 - Current
- Company Sector - Tourism
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Handled reservations and answered questions from interested patrons for busy room hotel.
- Maintained awareness of types of rooms available in different resort locations.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Worked closely with front desk to achieve full occupancy of property.
- Provided customers with information about availability and pricing.
- Checked in average of passengers per flight.
Education
High School Diploma -
Academic Lyceum №2 Uzbek State World Language
Tashkent 09.2009 - 07.2012
Bachelor of Science - International Trade, Logistics And BA
Canakkale Onsekiz Mart University
Canakkale 10.2017 - 09.2022
Skills
Sales processes
undefinedAdditional Information
- Traveling, photograpy, Drawing picture. Listening Music. Going to sport. Swimming. Reading books. Theater
Software
Pegas Software
Certification
The Fundamentals of Digital Marketing - Google
Timeline
Reservation Sales Agent
Pegas Touristik
12.2021 - Current
The Fundamentals of Digital Marketing - Google
05-2021
Bachelor of Science - International Trade, Logistics And BA
Canakkale Onsekiz Mart University
10.2017 - 09.2022
Sales Manager
Unique Present Media Holding
03.2016 - 09.2016
IELTS
03-2012
Call Center Manager
JV SiTash Ltd
03.2010 - 08.2013
High School Diploma -
Academic Lyceum №2 Uzbek State World Language
09.2009 - 07.2012
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