Emile Elias Krim
Summary
Dynamic and strategic achiever Food & Beverage leader with over15 years of hospitality experience, including13 years managing diverse teams and high-pressure operations in the UAE. Proven expertise in overseeing large-scale, multi-brand operations, optimizing guest experiences, and driving profitability while maintaining the highest standards of service. Skilled in leading cross-functional teams, managing P&L, and implementing innovative practices to elevate brand reputation. Adept at managing real-time operational challenges to ensure seamless coordination among stakeholders. Fluent in Arabic, French, and English, with a strong cultural understanding to cater to a global clientele. Eager to bring a strategic, guest-centric approach to elevate food and beverage operations in a world-class establishment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior operation manager
Kitopi
12.2019 - Current
- Company Overview: Kitopi is the creator of magical food experiences. It operates over200 outlets, including both restaurants and delivery-only locations, across five markets: the UAE, KSA, Bahrain, Qatar, and Kuwait, with a team of more than6,000 employees
- Directed large-scale operations for100 brands across the UAE satellite kitchens, managing a diverse team of1,300 employees, including managers, chefs, and support staff
- Achieved a12% reduction in delivery times by streamlining end-to-end processes, improving customer satisfaction and operational efficiency
- Spearheaded onboarding for20+ premium brands, ensuring seamless integration into the operational framework, resulting in consistent service quality
- Conducted monthly P&L and CAPEX reviews, identifying cost-saving opportunities that improved profit margins by8% and maintained consistently positive EBITDA
- Developed and executed a comprehensive training curriculum for over800 staff members; established clear service benchmarks that enhanced food quality standards, leading to an increase in customer satisfaction ratings by25%
- Implemented innovative operational practices, increasing kitchen productivity by15% while aligning with luxury service benchmarks
- Operational leadership across different restaurants and delivery points and locations
General manager
M.H. Alshaya | P.F. Chang's
01.2015 - 11.2019
- Company Overview: P.F Chang's is a family-friendly chain offering creative takes on Asian fare in a striking space
- Optimized daily operations by establishing standard procedures that improved team efficiency, enabling staff to handle guest inquiries15% faster, while ensuring a seamless experience aligned with luxury brand expectations
- Led and mentored a team of60 employees, fostering a high-performing culture that maintained consistent guest satisfaction scores of95%+
- Boosted annual sales by9% through strategic promotional campaigns and service enhancements
- Conducted routine staff training, resulting in100% compliance with food safety regulations and maintaining high guest satisfaction ratings
- Coordinated20 exclusive private dining events and VIP experiences, aligning with luxury hospitality standards; consistently received a95% satisfaction rating from guests, enhancing brand loyalty and repeat business opportunities
Restaurant Manager
NTDE | Margherita Pizzeria
03.2013 - 01.2015
- Company Overview: Pizza Margherita is an Italian restaurant with a difference, specializing in Pizza
- Oversaw daily operations of a premium Italian restaurant, managing50+ staff and maintaining inventory controls
- Accomplished a20% increase in customer retention rates through personalized service and elevated dining experiences
- Reduced labor costs by15% through strategic scheduling and optimized workflow processes, enhancing overall operational efficiency
Restaurant Manager
International Leisure
01.2012 - 03.2013
Assistant restaurant Manager
Casa Management
11.2008 - 01.2012
Team leader
Salwa Group
03.2008 - 11.2008
Crew chief
McDonald's
12.2006 - 02.2008
Education
Bachelor's Degree - Hotel and hospitality management
AKU University
07-2008
Skills
- Luxury Service Standards
- Multi-Outlet Food & Beverage Operations
- UAE labor law expert
- Strategic Planning & Execution
- Team Leadership & Development
- Effective time-management and prioritization
- Excellent guest experience Optimization
- Data-driven and excellent decision-making
- Stakeholder and Supply Chain management
- Problem-solving and stakeholder management
- Resource optimization, Budgeting, Cost Control and P&L Management
- Food safety, operational oversight and compliance
- Cultural and linguistic adaptability
- Technical proficiency with IT systems including Microsoft365
- Clear and effective communication with robust follow-up
Certification
- ISO4500:2018 – Principles of occupational health and safety management systems
- Diploma in Lean six sigma professional
- CPR, AED and First Aid
Languages
English: Fluent, High proficiency
French: Fluent, High proficiency
Arabic: Native
Timeline
Senior operation manager
Kitopi
12.2019 - Current
General manager
M.H. Alshaya | P.F. Chang's
01.2015 - 11.2019
Restaurant Manager
NTDE | Margherita Pizzeria
03.2013 - 01.2015
Restaurant Manager
International Leisure
01.2012 - 03.2013
Assistant restaurant Manager
Casa Management
11.2008 - 01.2012
Team leader
Salwa Group
03.2008 - 11.2008
Crew chief
McDonald's
12.2006 - 02.2008
Bachelor's Degree - Hotel and hospitality management
AKU University
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