Sports, Travel, Adventure
Rayan Abdul Razek
Accounts Receivable Specialist
Dubai
Summary
Competent Accounts Receivable Specialist bringing 11 years of experience carrying out all accounts receivable functions in high volume environments. Proficient in tracking payments, resolving billing issues and preparing account statements. Recognized as dedicated professional driven to meet team targets and enhance bottom-line performance.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Accounts Receivable Specialist
EMIRATES SPECIALITIES CO. LLC
Dubai
03.2022 - Current
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reduced time and costs by implementing new accounting procedures.
Accounts Receivable Officer XREOX
Rayan Nabil
10.2013 - 06.2020
- Deliver customers service strategy to ensure a promoted method and exceptional level of services for overall provision
- Launch efficient process to meet and exceed customer expectations particularly in terms of quality and timeline, in line with departmental standards, procedures and guidelines
- Arrange meetings with customers to resolve service-related issues, end to end follow up with clients and manage annual service survey
- Analyse aging reports and notify SOA to all customers and submit the forecast to the management
- Manage and resolve payment discrepancies, investigate and resolve customer queries
- Carry out billing, collection and reporting activities according to specific payment terms
- Maintain and update information related to customers on SAP and organize a recovery system and initiate collection efforts
- Generate and circulate invoices as well as perform account reconciliations.
Collection Officer
Noor Islamic Bank, Transportation Authority
01.2011 - 08.2013
- Collects delinquent and non-delinquent accounts through correspondence and personal contact with the debtor and sets up a re-payment schedule
- Use skip-tracing techniques including communications with various agencies and the public to obtain information to locate the debtor
- Prepares account for legal enforcement including developing case summaries, obtaining evidence and consulting with attorneys, claims adjusters and other county departments and outside agencies
- Customer happiness representative Road and
Call Center Representative
Roads & Transports Authority ( RTA )
Dubai
06.2008 - 12.2010
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Educated customers on company systems, form completion and access to services.
- Addressed & escalated customer Complains.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered up to 200 incoming calls in busy, fast-paced global call center.
Project Supervisor
- 11.2006
Camera Assistant
Eye Shoot Production
09.2005 - 06.2006
Education
Bachelor of Science - COMPUTER INFORMATION SYSTEM
09.2003 - 07.2008
Skills
Accurate payment posting
Codes reviewing
Aging reports analysis
Relationship building
Team Bonding
Account Reconciliation
Financial statements expertise
Strong client relations skills
Interests
Timeline
Accounts Receivable Specialist - EMIRATES SPECIALITIES CO. LLC
03.2022 - Current
Accounts Receivable Officer XREOX - Rayan Nabil
10.2013 - 06.2020
Collection Officer - Noor Islamic Bank, Transportation Authority
01.2011 - 08.2013
Call Center Representative - Roads & Transports Authority ( RTA )
06.2008 - 12.2010
Camera Assistant - Eye Shoot Production
09.2005 - 06.2006
Al Ghurair University - Bachelor of Science, COMPUTER INFORMATION SYSTEM
09.2003 - 07.2008
Project Supervisor -
- 11.2006