Rayan Abdul Razek

Work History

EMIRATES SPECIALITIES CO. LLC

Dubai

03.2022 - Current

Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Reconciled accounts receivable ledger to verify payments and resolve variances.
Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Reduced time and costs by implementing new accounting procedures.

Rayan Nabil

10.2013 - 06.2020

Deliver customers service strategy to ensure a promoted method and exceptional level of services for overall provision
Launch efficient process to meet and exceed customer expectations particularly in terms of quality and timeline, in line with departmental standards, procedures and guidelines
Arrange meetings with customers to resolve service-related issues, end to end follow up with clients and manage annual service survey
Analyse aging reports and notify SOA to all customers and submit the forecast to the management
Manage and resolve payment discrepancies, investigate and resolve customer queries
Carry out billing, collection and reporting activities according to specific payment terms
Maintain and update information related to customers on SAP and organize a recovery system and initiate collection efforts
Generate and circulate invoices as well as perform account reconciliations.

Noor Islamic Bank, Transportation Authority

01.2011 - 08.2013

Collects delinquent and non-delinquent accounts through correspondence and personal contact with the debtor and sets up a re-payment schedule
Use skip-tracing techniques including communications with various agencies and the public to obtain information to locate the debtor
Prepares account for legal enforcement including developing case summaries, obtaining evidence and consulting with attorneys, claims adjusters and other county departments and outside agencies
Customer happiness representative Road and

Roads & Transports Authority ( RTA )

Dubai

06.2008 - 12.2010

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Resolved concerns with products or services to help with retention and drive sales.
Responded to customer comments and questions via LiveChat during shifts.
Educated customers on company systems, form completion and access to services.
Addressed & escalated customer Complains.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Answered up to 200 incoming calls in busy, fast-paced global call center.

- 11.2006

Eye Shoot Production

09.2005 - 06.2006