Saju Plasseril

• Insightful Information Technology Manager with more than 25+ years of experience, out of which 15+ years of IT leadership experience including oversight of infrastructure, application support and network and data security services. Dedicated to internal and external customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex insurance systems. Develops creative business solutions from most complex manual processes, leveraging diverse methodologies and delivering solutions. Highly adept requirement evaluation, request for proposal development, solution architecting, technology needs assessments and staff training.
• Strategic Information Technology Manager skilled in guiding and implementation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans.
• Hands on experience in practicing PMI-framework /Agile based project management methodologies. Thorough understanding of the SDLC entailing requirement analysis, software design, development, testing, debugging and troubleshooting.
• Expert in Business Process Re-engineering methods to build solutions that can exactly match the business requirement.
• Excellent in stake holder management, able to solve issues related to business, operational and technical areas, monitoring and control of all project issues to avoid any delay in project delivery.
• Expert in Knowledge Management and manage information flow between project stakeholders such as End Users, Developers, Group IT Architecture, System Users & Management
• Expertise in conducting fact-finding measures, ascertain the requirements of the system's end-users. These typically by span interviews, questionnaires, or visual observations on the existing system.

• Revamped the application delivery model by implementing latest technology and resources, thus Increased internal customer satisfaction by in-sourcing strategic functions and reducing out-sourced vendor cost, software license and maintenance cost by 50 %.
• Initiated IT consultancy services in conjunction with major vendors in India, provided service to various clients across G.C.C., thus utilized companies existing customer base to generate new business opportunities and revenues.
• Developed middle ware application for major ERP products like Oracle FA, SAP, JD Edwards, and MS Great Plains. Actively involved in presales activities and carried out all the technical demonstrations, presentations as to secure projects. This helped to double the customer base in couple of years Managing HR activities including resource estimation, team building, manpower planning, recruitment, selection and performance management.

CISO50 Award - Best Security System Implementation

CISA - Certified Information Systems Auditor