RIZWAN MUKKIL
Hotel management
Abu Hail
Summary
Professional with strong organizational skills, adept at managing front office operations and ensuring smooth workflow. Known for reliability, adaptability, and effective communication. Skilled in customer service, administrative support, and office management software. Collaborative team player focused on achieving tangible results and enhancing office efficiency.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Front Office Assistant
Woodies Bleisure Hotel
Calicut
07.2023 - 06.2024
- Cultivated strong client relationships by creating a welcoming and inclusive environment
- Streamlined office operations to maximize efficiency and productivity
- Managed check-in and check-out procedures, handling both online and offline reservations seamlessly
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Reviewed and updated customer information in database for accuracy.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Internship Training
Monarch Business Class Hotel
Calicut
03.2021 - 04.2021
- Enhanced client relationships by fostering a welcoming and inclusive environment
- Optimized office operations to increase efficiency and productivity
- Managed and maintained in-house training facilities and equipment.
- Selected appropriate training methods or activities such as simulations, mentoring, on-the-job training and professional development classes.
Education
Bachelor of Science - HOTEL MANAGEMENT AND CATERING SCIENCE
Calicut University
Calicut,India 06.2018 - 03.2021
Diploma - Computerized Financial Management
Kerala Education Board
Calicut, India 02.2022 - 08.2022
Skills
- Front Office Operations
- Computer Knowledge
- Customer Service
- Arabic and English Language Proficiency
- Hospitality services
- Excellent communication
Languages
English
Bilingual or Proficient (C2)
Arabic
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Personal Information
Contact
Abu Hail, Dubai
rizuclt6@gmail.com
+971501382963
Education
Hotel management and catering science
Computerized financial management
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementTeam Building / Company RetreatsFlexible work hoursSoftware
Microsoft office suite
Tally
WinHMS
Infinity inn
Timeline
Front Office Assistant
Woodies Bleisure Hotel
07.2023 - 06.2024
Diploma - Computerized Financial Management
Kerala Education Board
02.2022 - 08.2022
Internship Training
Monarch Business Class Hotel
03.2021 - 04.2021
Bachelor of Science - HOTEL MANAGEMENT AND CATERING SCIENCE
Calicut University
06.2018 - 03.2021
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