Ashitha Damodar

Projects: Creative Zone,Sharjah Media City (Shams) Free Zone,Sharjah Publishing City (SPC) Free Zone,Meydan Free Zone,Business Incorporation Zone

• Determines scope of the ERP project. Set deadlines, assign responsibilities, and monitor progress for the ERP system
• Evaluate and recommend changes to current and future ERP system requirement to meet organizational needs.
• Work with the ERP company to ensure detailed project timelines are accounted for in the company roadmap
• Lead Implementation of new organizational process aligned with ERP deployment
• Streamlining the issues related to ERP system
• Engage is team lead testing and training employee on the system

Project : Fujairah, Business Incorporation Zone, DED

• Implementation of in-house ERP (creating process and services) for the government entity
• Working closely with the developers and the operations to full-fill the requirements
• Testing and documenting issues
• Creating user manual for the portal
• Conduct enduser ERP training.

Understanding of Software Development Life Cycle :-

• Creating process flow
• Creating Businesses Requirement Document
• Creating visual force page , objects and fields for a particular page in Salesforce
• Testing the application with the help of BRD and writing test case scenarios

Streamlining of IT support desk :-

• Creating dashboards in JIRA
• Creating Trend and Pareto analysis- entire DDA and department wise
• Optimization of Support tickets in JIRA
• Analysis of JIRA support tickets
• Find the top 5 issues for each department and root cause analysis done
• Design of Known Error Database (KEDB)

Creating dashboards in tableau

• Generating reports for the Management

Website Evaluation:

• Evaluating the current website
• Making comparative reports
• Making website more user friendly
• Making of Evaluation Report
• Creating website analysis report using Google Analytics