KHALIL QASEM
Sharjah,AE
Summary
A dedicated IT administrator who is diligent in managing network systems, maintaining security systems, updating hardware and soft- ware, and managing databases. An effective communicator with significant technology experience and a deep passion for technology. Offers advanced time management capabilities and excellent analytical skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Administrator
Intermass Engineering and Contracting LLC
Sharjah , SH
2019.04 - Current
- Monitoring daily IT operations, including server hardware, software, and operating systems
- Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
- Provide technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software
- Configured and maintained Windows servers, ensuring optimal performance and uptime.
- Monitored network performance and security, implementing improvements to reduce downtime and vulnerabilities.
- Managed user accounts, permissions, and access controls in Active Directory and other systems.
- Conducted regular system audits and updates, maintaining compliance with industry standards.
- Developed and maintained documentation for system configurations, processes, and procedures.
- Supported IT team in various projects, including system upgrades, migrations, and implementation
- Maintained and updated IT inventory and asset management records.
- Conducted training sessions for staff on new technologies and IT policies.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems
Education
Bachelors - computer information technology
Arab American University
Palestine 01.2019
Skills
- ITIL Processes
- Network Administration
- IT Infrastructure
- Help Desk Management
- Problem-Solving
- Time Management
Languages
Certification
- CCNA - Cisco Certified Networking Administrator
- AZ-500 - Azure Security Engineer
- Az-304 - Azure Solution Architect
- ITIL - Information Technology Infrastructure Library
Timeline
IT Administrator
Intermass Engineering and Contracting LLC
2019.04 - Current
Bachelors - computer information technology
Arab American University
- CCNA - Cisco Certified Networking Administrator
- AZ-500 - Azure Security Engineer
- Az-304 - Azure Solution Architect
- ITIL - Information Technology Infrastructure Library
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