A dedicated IT administrator who is diligent in managing network systems, maintaining security systems, updating hardware and soft- ware, and managing databases. An effective communicator with significant technology experience and a deep passion for technology. Offers advanced time management capabilities and excellent analytical skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Administrator
Intermass Engineering and Contracting LLC
Sharjah, SH
04.2019 - Current
Monitoring daily IT operations, including server hardware, software, and operating systems
Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
Provide technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software
Configured and maintained Windows servers, ensuring optimal performance and uptime.
Monitored network performance and security, implementing improvements to reduce downtime and vulnerabilities.
Managed user accounts, permissions, and access controls in Active Directory and other systems.
Conducted regular system audits and updates, maintaining compliance with industry standards.
Developed and maintained documentation for system configurations, processes, and procedures.
Supported IT team in various projects, including system upgrades, migrations, and implementation
Maintained and updated IT inventory and asset management records.
Conducted training sessions for staff on new technologies and IT policies.
Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems
Education
Bachelors - computer information technology
Arab American University
Palestine
01.2019
Skills
ITIL Processes
Network Administration
IT Infrastructure
Help Desk Management
Problem-Solving
Time Management
Languages
Arabic
Native
English
Certification
CCNA - Cisco Certified Networking Administrator
AZ-500 - Azure Security Engineer
Az-304 - Azure Solution Architect
ITIL - Information Technology Infrastructure Library
Timeline
IT Administrator
Intermass Engineering and Contracting LLC
04.2019 - Current
Bachelors - computer information technology
Arab American University
CCNA - Cisco Certified Networking Administrator
AZ-500 - Azure Security Engineer
Az-304 - Azure Solution Architect
ITIL - Information Technology Infrastructure Library
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