Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
KHALIL QASEM

KHALIL QASEM

Sharjah,AE

Summary

A dedicated IT administrator who is diligent in managing network systems, maintaining security systems, updating hardware and soft- ware, and managing databases. An effective communicator with significant technology experience and a deep passion for technology. Offers advanced time management capabilities and excellent analytical skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

IT Administrator

Intermass Engineering and Contracting LLC
Sharjah, SH
04.2019 - Current
  • Monitoring daily IT operations, including server hardware, software, and operating systems
  • Resolved critical incidents swiftly via remote assistance or on-site troubleshooting, ensuring minimal business disruption.
  • Provide technical support, troubleshooting problems, and resolving issues for all computer systems, applications, and networks, including hardware, operating systems, and software
  • Configured and maintained Windows servers, ensuring optimal performance and uptime.
  • Monitored network performance and security, implementing improvements to reduce downtime and vulnerabilities.
  • Managed user accounts, permissions, and access controls in Active Directory and other systems.
  • Conducted regular system audits and updates, maintaining compliance with industry standards.
  • Developed and maintained documentation for system configurations, processes, and procedures.
  • Supported IT team in various projects, including system upgrades, migrations, and implementation
  • Maintained and updated IT inventory and asset management records.
  • Conducted training sessions for staff on new technologies and IT policies.
  • Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems

Education

Bachelors - computer information technology

Arab American University
Palestine
01.2019

Skills

  • ITIL Processes
  • Network Administration
  • IT Infrastructure
  • Help Desk Management
  • Problem-Solving
  • Time Management

Languages

  • Arabic
  • Native
  • English
  • Certification

    • CCNA - Cisco Certified Networking Administrator
    • AZ-500 - Azure Security Engineer
    • Az-304 - Azure Solution Architect
    • ITIL - Information Technology Infrastructure Library

    Timeline

    IT Administrator

    Intermass Engineering and Contracting LLC
    04.2019 - Current

    Bachelors - computer information technology

    Arab American University
    • CCNA - Cisco Certified Networking Administrator
    • AZ-500 - Azure Security Engineer
    • Az-304 - Azure Solution Architect
    • ITIL - Information Technology Infrastructure Library
    KHALIL QASEM