Zivayi Chirambamhanda
Acount Manager
Dubai
Summary
Top-performing Operations, Inventory and Logistics specialist with over 5 years’ experience of ensuring smooth retail and logistics operations, and team management for multiple clients and teams across the GCC and Africa. STRENGTHS Supply Chain & Logistics Retail Operations Inventory Management Team Management Receiving, Transfers, Shipping Loss Prevention Work scheduling MS Office Applications especially Excel Key Account Management Budgeting and Cost Analysis Business Development Vendor Management Staff Training and Mentoring Grievance Management Organisational Management Change Management Technology/ERP Implementations IT support Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
12
12
years of professional experience
Work History
Account Manager
Jard Inventory & Loss Prevention Solutions
Dubai
11.2021 - Current
- Monitoring and ensuring inbound deliveries and outbound distribution of orders in an effective manner
- Managing the administrative part and documents preparation related to shipping activity
- Contributing to develop business by analyzing logistical problems and proposing new solutions Maintaining metrics, reports, process documentation
- Collaborating with other departments to integrate logistics with business systems and processes
- Maintaining efficient communication and collaborating with different departments on transport and customs related matters
- Monitoring daily operations and ensuring implementation of best practices in clearance, deliveries to the warehouse and distribution to the stores according to agreed mapping
- Coordinating with origin for special orders, MTO, CITES and special events to meet the agreed deadlines
- SABER certificates for KSA shipments
- Preparation of shipping documents such as Invoices, Packing lists, Delivery advices
- Carnet & Certificate of Origin issues at Dubai Chamber of Commerce
- Italy and store-to-store transfers.
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Devised strategies to perform at required goal level and achieve monthly quota.
- Researched emerging industry trends, applications and concepts to enhance products and services.
- Identified key entry points to enhance market penetration and maximize returns.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Developed pipeline to monitor sales progress and boost company revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Educated clients on new products or services to increase customer engagement with brand.
- Capitalized on emerging trends to reap benefits during growth stages.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Introduced new processes to improve data analysis.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Listened attentively to client feedback to create stronger relations and shape business.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Analyzed key competitors to respond to competitive threats.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Managed book of business to maintain positive relationships and make effective financial or client-related decisions.
Operations Manager
Jard Inventory and Loss Prevention Solutions
11.2016 - 11.2021
- CAREERHIGHLIGHTS Improved inventory scheduling procedures resulting in 50% more inventories being done each year
- Managed a client retention rate of 100%
- Developed and implemented ISO-certified Standard Operating Procedures (SOPs) that cut inventory time by 30% Streamlined administrative procedures that resulted in 15% budget savings
- Business development activities that were 20% of order book
- Led multiple teams across multiple countries carrying out retail operations for clients – more than 100 people
- Inventory Operations Scheduling inventory counts for clients across the GCC and Africa
- Carrying out outsourced stocktakes and doing cost variance analyses
- Investigating discrepancies
- Investigating and plugging root causes of shrinkage
- Stock adjustments
- Cycle counts and annual stocktakes Quality Control, Receiving, Transfers and Inventory Control for clients
- Advising clients on best retail operations practices
- Implementing retail loss prevention projects for retail clients
- Management Managing, prioritising, and allocating resources
- Leading, directing, supervising, and managing teams across 8 countries totaling more than 100 people
- Directing and overseeing all staff-related activities
- Develop training manuals for staff
- Onboarding and training of new staff
- Staff performance management, conflict resolution and team development
- Creating departmental budgets and ensuring all operations are within set budgets
- Aligning operational activities to company KPIs, goals and objectives
- Planning general company growth strategy
- Business development and contract negotiations
- Process Improvement Developing and implementing ISO certified standard operating procedures for outsourced loss prevention systems
- Implementing ISO9001 (Quality Management System Certification) to inventory
- Technological/ERP implementations for both company and clients
- Establishing company regulations, policies, and best practice, thus ensuring effective operations of the company.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified procedure or process changes required to improve performance and productivity.
- Formulated processes to reduce downtime and financial loss.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems to track and log work issues.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Introduced new methods, practices and systems to reduce turnaround time.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed operations reports to understand numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased profit by streamlining operations.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
Senior Officer
Government of Zimbabwe
Harare
08.2010 - 09.2016
- Statistical and Data Analyses Office operations Team management Development of SOPs Research and Policy Formulation Customer Service
- Produced reports each month outlining [Type] metrics.
- Conceived and oversaw [Description] special projects.
- Directed work of [Type] employees, monitoring quality, compliance and productivity.
- Set objectives for [Area], [Area] and [Area] and established performance benchmarks.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Provided strong leadership to enhance team productivity and morale.
- Implemented and developed operational standards, policies and procedures.
- Developed and implemented new filing systems to improve organizational efficiency and productivity.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Modified inventory control programs to maintain and enhance annual business plan.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Examined quarterly financials to determine business operating capacity.
- Produced staffing matrix to provide adequate coverage of department.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Carried out and developed social media, e-blast and public relations campaigns.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Developed proposals and presentations for internal and external audiences.
Education
Bachelor of Science - Statistics and Computer Science
University of Zimbabwe
Skills
Account verification
Timeline
Account Manager
Jard Inventory & Loss Prevention Solutions
11.2021 - Current
Operations Manager
Jard Inventory and Loss Prevention Solutions
11.2016 - 11.2021
Senior Officer
Government of Zimbabwe
08.2010 - 09.2016
Bachelor of Science - Statistics and Computer Science
University of Zimbabwe
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