SAQIB HUSSAIN
IT Service - Project Management
Abu Dhabi, United Arab Emirates
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Summary
More than 14 years of extensive hands-on experience in ICT Operations, IT Service Management and Infrastructure, local and international exposure in organizations like United Nations and Agility Logistics Pvt Ltd. Managed various IT projects focusing on IT Service Delivery, Management, Operations & Advocacy.
More than ten years of work experience in IT service provisioning, IT Infrastructure & System Management and IT budgeting. Conducted many Technical and Management trainings. Achieved many IT Projects successfully specially during UN Emergencies.
Overview
15
15
years of professional experience
4
4
Certificates
2
2
Languages
Work History
Country Lead – Snr ICT Assistant
United Nations High Commissioner for Refugees
Abu Dhabi, UAE, UAE
04.2018 - Current
- Evaluate emerging technologies and systems to enhance technology services or replace failing resources
- Overseeing country level Data Management for Population Management System
- Supervise the purchasing, implementation and maintenance of Information technology resources for departments & organizations
- Setup and maintain security protocols and disaster recovery systems to mitigate breaches to the integrity of data resources within organizations
- Responds to requests for enhanced technology resources by departments, prioritize needs and manage projects to modify systems
- Act as IT Advocate and deliver training to staff in order to use software and other technology resources efficiently.
- Communicate UNHCR ICT standards to staff and train users regarding safe practices for the use of data and systems
- Devise and monitor departmental budgets and create strategic plans
ITSM/Infrastructure Specialist – IT Assistant
United Nations World Food Programme
Dubai, UAE, UAE
08.2013 - 03.2018
- Management & Administration of overall IT operations and service delivery reporting to Country IT officer , UAE .
- Planning, Assessment and Assurance of IT Service Provision to internal and external clients
- Serving as liaison between internal IT service partners, Supply Chain teams and local distribution staff in all departments and levels to determine the most efficient and cost effective solutions
- Managing & Administrating the IT Network Infrastructure & ERP under the supervision of Country IT Lead.
- Presented technical plans and progress reports to senior executives to improve distribution center technology
- Controlled IT equipment purchasing and inventory levels including collaborating with multiple vendors to bring new technology in-house
- Developed and documented various ITIL standards
- Planned, developed, and implemented staff training on operations, technical troubleshooting methods, time management and customer service skills
- Contribute to manage OPEX and CAPEX expenditures for IT staff to meet fiscal year Budget goals.
ITSM Specialist- IT Assistant
United Nations World Food Programme
Karachi
11.2008 - 08.2013
- Management and Administration of all the IT execution being conducted in UNWFP Karachi Office, reporting to Head Of IT WFP Pakistan
- Management of Network Infrastructure in Karachi , pan handler Hyderabad and Sukkur
- Maximized employee productivity and performance to achieve corporate goals and objectives
- Maintained OPEX and CAPEX budget controls to support company, departmental a nd individual goals
- Ensured IT security compliance with departmental and company policies Fostered relationships with customers, vendors and cross-functional teams
Senior Executive IT
Agility Logistics Pvt Ltd
Karachi, PAKISTAN, PAKISTAN
04.2007 - 11.2008
- Responsible for IT service provision in Agility’s commercial warehouse.
- Maintaining 24X7 availability of Network and internet at all sites and extending full IT support within Southern & Northern Region
- Responsible for processing IT service bills, purchase requisitions & provide cost analysis
- Resistance to database team designing more robust Inventory management system
- Providing dynamic solution for warehouse inventory update via hand held terminals
- Ensuring the IT SOPs are followed to make IT operation audit compliant
- Logging and monitoring of users complaints related to IT.
Education
MS - Network Management & Telecommunication
BS - Computer Engineering
Skills
Agile framework
Certification
PRINE2 Foundation & Practitioner
Accomplishments
Digital Transformation
Implemented ITIL v3 practices .
Contact Centre Establishment
IT Coordinator in Flood Emergency .
IT Advocacy Campaigns.
Planned and executed several IT Projects including Network Infrastructure and ERP systems.
Country wide migration of New IT platform .
Timeline
Country Lead – Snr ICT Assistant - United Nations High Commissioner for Refugees
04.2018 - Current
ITSM/Infrastructure Specialist – IT Assistant - United Nations World Food Programme
08.2013 - 03.2018
ITSM Specialist- IT Assistant - United Nations World Food Programme
11.2008 - 08.2013
Senior Executive IT - Agility Logistics Pvt Ltd
04.2007 - 11.2008
Mohammad Ali Jinnah University - MS, Network Management & Telecommunication
Sir Syed University of Engineering & Technology - BS, Computer Engineering
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