QASIM SHAHZAD
SALES EXECUTIVE
Sharjah,SH
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Sales Manager
Automobile Finance Company
faisalabad, Pakistan
08.2020 - 01.2022
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Built positive relationships with customers to increase repeat business.
Call Center Customer Service Representative
Hydopure Water Tecnoligies LLC
SHARJAH, UAE
12.2019 - 08.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Cashier
AL FATAH SHOPPING MALL
FAISALABAD, PAKISTAN
05.2018 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Reviewed weekly sales ads and monitored price changes.
Call Center Agent
Global Outsourcings Pvt Ltd.
faisalabad, Pakistan
04.2014 - 11.2019
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Recommended products to customers, thoroughly explaining details.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
- Identified customers from previously untapped market sectors with innovative call strategy.
Education
Bachelor of Arts - Business Administration
G.C University
FAISALABAD 05.2018 - 07.2020
Intermediate - Business Economics
Satiana Road College
Faisalabad 05.2016 - 08.2018
High School Diploma -
Saberiya Sirajiyah School
Fisalabad 05.2014 - 06.2016
Skills
Sales presentations
Product and service sales
Extensive personal network
Operations
Sales Reporting
Marketing strategy
Time management
Relationship building
POS [POSRocket] expert
Timeline
Sales Manager
Automobile Finance Company
08.2020 - 01.2022
Call Center Customer Service Representative
Hydopure Water Tecnoligies LLC
12.2019 - 08.2020
Cashier
AL FATAH SHOPPING MALL
05.2018 - 12.2019
Bachelor of Arts - Business Administration
G.C University
05.2018 - 07.2020
Intermediate - Business Economics
Satiana Road College
05.2016 - 08.2018
High School Diploma -
Saberiya Sirajiyah School
05.2014 - 06.2016
Call Center Agent
Global Outsourcings Pvt Ltd.
04.2014 - 11.2019