Hajer Ksouri
Flight Attendant With Emirates Airline
Dubai,Dubai
Summary
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Flight Attendant
Emirates
Dubai
09.2019 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Ensure safety and comfort of customers onboard aircraft.
Assistant Spa Manager
Dana Home Resort Bahrain
bahrain Manama, Bahrain
06.2018 - 11.2018
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Recorded product sales into spa's weekly income report.
- Greeted spa guests warmly to create positive first impression of establishment.
- Responded to customer inquiries or complaints.
Cabin Crew
Etihad Airways Abu Dhabi, Arab Emirates
Abu Dhabi
03.2014 - 05.2018
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Ensure safety and comfort of customers onboard aircraft.
Education
High School Diploma -
University of Bouriguiba School, Arts High School Kalaat
09.2011 - 01.2014
Skills
Business travelers
Schedule Management
Aviation regulations
Airline Operations
Emergency Response
Verbal and written communication
Sales expertise
Guest services
Hospitality service expertise
Interpersonal communications
Company policy adherence
Preflight briefings
Certification
Commercial training
Timeline
Flight Attendant
Emirates
09.2019 - Current
Assistant Spa Manager
Dana Home Resort Bahrain
06.2018 - 11.2018
Cabin Crew
Etihad Airways Abu Dhabi, Arab Emirates
03.2014 - 05.2018
High School Diploma -
University of Bouriguiba School, Arts High School Kalaat
09.2011 - 01.2014