Hajer Ksouri
Flight Attendant With Emirates Airline
Dubai,Dubai
Summary
Accomplished Flight Attendant offering over 6 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Flight Attendant
Emirates
Dubai
09.2019 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Ensure safety and comfort of customers onboard aircraft.
Assistant Spa Manager
Dana Home Resort Bahrain
bahrain Manama, Bahrain
06.2018 - 11.2018
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Maintained front desk workstation by keeping it clean and organized.
- Recorded product sales into spa's weekly income report.
- Greeted spa guests warmly to create positive first impression of establishment.
- Responded to customer inquiries or complaints.
Cabin Crew
Etihad Airways Abu Dhabi, Arab Emirates
Abu Dhabi
03.2014 - 05.2018
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Ensure safety and comfort of customers onboard aircraft.
Education
High School Diploma -
University of Bouriguiba School, Arts High School Kalaat
09.2011 - 01.2014
Skills
Business travelers
undefinedCertification
Commercial training
Timeline
Flight Attendant
Emirates
09.2019 - Current
Assistant Spa Manager
Dana Home Resort Bahrain
06.2018 - 11.2018
Cabin Crew
Etihad Airways Abu Dhabi, Arab Emirates
03.2014 - 05.2018
High School Diploma -
University of Bouriguiba School, Arts High School Kalaat
09.2011 - 01.2014
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