Essam Amid

• Improved decision-making processes with accurate data analysis and visualization techniques.
• Reduced operating costs by automating manual data processes using Power Automate and Excel VBA
• Identified, analyzed and interpreted trends or patterns in data sets.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Evaluated BI tool options, selected best-fit solutions based on cost-benefit analyses, ensuring optimal return on investment.
• Enhanced data quality by conducting thorough analyses, identifying discrepancies, and providing recommendations for improvement.
• Created dashboards to monitor and track key performance indicators.
• Boosted customer satisfaction rates through timely resolution of reported technical issues during the support phase of projects.
• Expanded client offerings by staying current with industry trends, learning new programming languages, frameworks, and technologies as needed.
• Enhanced user experience through designing and implementing user-friendly interfaces.
• Improved software efficiency by troubleshooting and resolving coding issues.

· Provided customer support via phone, email, and live chat during the COVID-19 pandemic.

· Addressed customer inquiries, resolved complaints, and ensured satisfaction while adapting to remote work policies.

· Demonstrated effective communication skills in handling customer interactions.

· Collaborated with cross-functional teams to solve issues and propose process improvements.

• Performed basic data analysis and reporting tasks
• Gathered and cleaned data from multiple sources
• Created data visualizations using tools like Excel
• Handled customer service inquiries and complaints
• Resolved customer issues through effective communication
• Maintained customer satisfaction by providing prompt resolutions
• Collaborated with teams to improve data processes and customer service