Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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MANDEEP KAUR

ADMINISTRATION
Dubai,Dubai

Summary

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 13 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

24
24
years of professional experience
3
3
years of post-secondary education

Work History

Senior Receptionist

RAS AL KHAIMAH HOTEL
RAS AL KHAIMAH, RAS AL KHAIMAH
08.2007 - 10.2022
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected payments from clients and updated account balances.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Planned and booked travel accommodations for staff and visitors and provided vouchers, agendas and transportation.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Acted as first point of contact and set appointments for prospective clients.
  • Received and routed business correspondence to correct departments and staff members.

Administrative Coordinator

MASTER FILM MEDIA PVT LMTD
BOMBAY, MUMBAI
02.2019 - 01.2022
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Collaborated in timely processing of billing and accounts receivables.
  • Coordinated flights, ground transportation and hotel accommodations.
  • Made travel arrangements for staff members.
  • Worked closely with others to accomplish timely invoicing and accounts receivables.
  • Transcribed meeting minutes for management's records.
  • Monitored front areas so that questions could be promptly addressed.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Achieved specific team objectives and collection activity.

SECRETARY

ESP KENSIGNTONE DESIGN LLC
dubai, dubai
08.2014 - 08.2018
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Completed accurate daily report documents, memos and invoices.
  • Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
  • Provided onboarding and training for new support staff.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Recorded expenses and maintained accounting records.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.

Administration Assistant

FUTURE MAKEOVERS ENGLISH COACHING CENTRE
KHANNA, PUNJAB
03.2011 - 05.2013
  • Drafted agendas, recorded minutes and created documents for meetings.
  • Produced highly accurate internal and external letters and memoranda.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.

Education

HOTEL MANAGEMENT & CATERING TECHNOLOGY - Hotel Management

ST.FARID PUBLIC SCHOOL
MANDI GOBINDGARGH
04.2004 - 05.2007

Skills

Customer and client relations

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Additional Information

PERSONAL INFORMATION

Date Of Birth: 18th March,1986

Nationality: Indian

Languages: English, Hindi & Punjabi.

Visa Status: Tourist Visa

Marital Status: Married

Timeline

Administrative Coordinator

MASTER FILM MEDIA PVT LMTD
02.2019 - 01.2022

SECRETARY

ESP KENSIGNTONE DESIGN LLC
08.2014 - 08.2018

Administration Assistant

FUTURE MAKEOVERS ENGLISH COACHING CENTRE
03.2011 - 05.2013

Senior Receptionist

RAS AL KHAIMAH HOTEL
08.2007 - 10.2022

HOTEL MANAGEMENT & CATERING TECHNOLOGY - Hotel Management

ST.FARID PUBLIC SCHOOL
04.2004 - 05.2007

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