SHERIFF ABIE APUNGWA
Dubai
Summary
Dynamic and detail-oriented professional with proven expertise in customer service, barista and commis skills At Lagardère Travel Retail, significantly enhanced dining area cleanliness and guest satisfaction. Excelled in interpersonal communication, effectively collaborating with teams to boost efficiency and sales. Skilled in both front-of-house and back-of-house operations, consistently delivering outstanding service and operational excellence.
Overview
6
6
years of professional experience
Work History
Cleaner
Lagardère Travel Retail
08.2022 - Current
- Improved restaurant cleanliness by thoroughly sweeping, mopping, vacuuming and dusting.
- Enhanced guest experience with meticulous attention to clean and sanitize tables, chairs, and other dining areas.
- Collaborated effectively with management to address specific cleaning needs or concerns promptly.
- Provided outstanding customer service, addressing concerns promptly and professionally.
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
Restaurant Waiter
CHINA ENERGY GROUP & RESTAURANT
03.2019 - 09.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
Education
High School Diploma -
GBHS BUEA
CameroonSkills
- Customer service
- Interpersonal skills
- Merchandising Reset
- Stocking Skills
- Stain removal techniques
- Detail Oriented
- Planogram
- Retail Management
- Barista Skills
- Commis Skills
- Verbal and written communication
Languages
English
Advanced (C1)
French
Intermediate (B1)
Timeline
Cleaner
Lagardère Travel Retail
08.2022 - Current
Restaurant Waiter
CHINA ENERGY GROUP & RESTAURANT
03.2019 - 09.2021
High School Diploma -
GBHS BUEA
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