Cooking
Juliana Mhanna
Assistant Manager
Dubai,DU
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Certificates
4
4
Languages
Work History
MICE Assistant Manager
Dubai World Trade Center
Dubai, Dubai
09.2021 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Manage outside catering events such as weddings & dinners.
Travel Consultant
Barakat Travel & Holidays
Beirut, Lebanon
06.2020 - 09.2021
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
- Collected, handled and documented payments for travel services and associated feels.
- Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 80%.
- Collaborated with colleagues to implement best practices across department and exceed team goals.
Restaurant Assistant Manager Trainee
Canteen Al Madina
Beirut, Lebanon
05.2020 - 08.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Supervised work of contracted employees to keep on task for timely completion.
Dubai Airshow Chalet Manager
Dubai World Trade Center
Dubai, United Arab Emirates
11.2019 - 11.2019
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
Event Coordinator Intern
Moments Forever
Beirut, Lebanon
09.2019 - 11.2019
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events
Waitress
Kampcatering
Beirut, Lebanon
05.2018 - 08.2019
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Dubai Royal Weddings Supervisor
Dubai World Trade Center
Dubai, United Arab Emirates
01.2018 - 01.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere
Dubai Airshow Chalet Manager
Dubai World Trade Center
Dubai, United Arab Emirates
11.2017 - 11.2017
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems
Education
Bachelor of Science - Hospitality & Tourism Management
Lebanese American University
Lebanon 01.2017 - 06.2019
Skills
Negotiation
undefinedCertification
How To Start Your Own Business
Interests
Reading
Drawing
Timeline
MICE Assistant Manager
Dubai World Trade Center
09.2021 - Current
Travel Consultant
Barakat Travel & Holidays
06.2020 - 09.2021
Restaurant Assistant Manager Trainee
Canteen Al Madina
05.2020 - 08.2020
Dubai Airshow Chalet Manager
Dubai World Trade Center
11.2019 - 11.2019
Event Coordinator Intern
Moments Forever
09.2019 - 11.2019
Waitress
Kampcatering
05.2018 - 08.2019
Dubai Royal Weddings Supervisor
Dubai World Trade Center
01.2018 - 01.2018
Dubai Airshow Chalet Manager
Dubai World Trade Center
11.2017 - 11.2017
Bachelor of Science - Hospitality & Tourism Management
Lebanese American University
01.2017 - 06.2019
VOLUNTEER WORK & EXTRA-CURRICULAR ACTIVITIES
OrganizedLAUGalaDinner2019–“Lebanon To The World“ - June 2019
• Honoring Hospitality Leaders
Member – LAU Hospitality Club,Beirut, Lebanon Sept. 2017 – present
• Participate in the LAU events: Host, Serve & Prepare Food
Member – LAU Youth "Lebanese Red Cross" March 2018 – present
Founding Member- "Nehna Rashaya", Rashaya, Lebanon June 2013 – present
• Organize awareness campaigns and fundraising events
VOLUNTEER WORK & EXTRA-CURRICULAR ACTIVITIES
OrganizedLAUGalaDinner2019–“Lebanon To The World“ - June 2019
• Honoring Hospitality Leaders
Member – LAU Hospitality Club,Beirut, Lebanon Sept. 2017 – present
• Participate in the LAU events: Host, Serve & Prepare Food
Member – LAU Youth "Lebanese Red Cross" March 2018 – present
Founding Member- "Nehna Rashaya", Rashaya, Lebanon June 2013 – present
• Organize awareness campaigns and fundraising events
• Handle the social media pages of the organization and the "Live Love Rashaya" and coordinate
with "Live Love Beirut"
• Form promotional teams for entertainment and logistics in event organization for “Sayfiyat Rashaya“
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