Gaming
Emaduddin Zaheeruddin
Sales & Marketing Executive
Flat 206 Emr 2 International City Dubai
Summary
Experienced Sales Consultant with Skilled in Sales, Marketing, Sales Presentations, Team Building, Retention, Customer satisfaction etc. A results orientated person with over 9 years accomplished career record, known as exceptional communicator with a consultative sales approach, strong negotiation skills, outstanding problem-solving abilities and a keen client needs assessment aptitude.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Sales & Marketing Executive
DU, Emirates Integrated Telecommunication company
Dubai
06.2020 - Current
- Mission : Our story From inception of our business in 2006, we have worked hard to enhance and expand our services in an industry that is at the heart of economic and social transformation
- Our aim is to bring people and businesses together in what we do best, by offering mobile and fixed services,
- Responsibilities:
- Hunting customers for business related services such as Mobile & Fixed services,
- Managing the customers’ accounts for new requests related to their account
- Travelling to every emirate to hunt for new customers
- Achieving the target with different (KPI) Key performance Indicator
- Reporting daily basis with number of visits and opportunities
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Key Account Manager
Al Mumayaz, Etisalat Premium Channel Partner
Dubai
07.2018 - 05.2020
- Al Mumayaz Information Services is an award winning Etisalat Premium Business partner
- Holding 5 years of experience and a creative workforce, we aim to empower Small and Medium Businesses (SMBs) in UAE with Etisalat’s end-to-end solutions and establish long-term partnerships with our customers
- Committed towards increasing business productivity, our dedicated relationship managers provide SMBs with personalized digital and ICT consultation, the latest devices and tailored solutions
- We also aim to resolve complexity, accelerate service provisioning and provide our valued customers with superior after-sale support
- Responsibilities:
- Manage the ongoing corporate relationship with 150+ multinational and regional head offices based in UAE
- Act as the primary point of contact with corporate clients such as Key Decision Makers, Managing Directors, CEO, CFO, VP, Finance and HR heads to gain full understanding of their business ICT needs
- Achieve sales target through the entire range of Etisalat products - Mobile, Fixed services (broadband, lease line, global or local MPLS), Managed ICT, Cloud, Data Center, M2M and IOT services
- Developing the client base and managing portfolios of over 150 clients as well as boosting the revenue target from new prospect
- Selling Digital products like Cloud, Microsoft office 365, M2M (fleet management), A2P and Data center
- Up-sell and cross-sell Etisalat products to meet the customer needs by deeply understanding the requirement of customer which helps to achieve monthly targets
- Discover and scrutinize negative experience challenges, report it directly to senior management for further recommendations
- Review and monitor products within client companies and provide them the best customized products and services
- Coordinates with company key personnel, including support, service and management resources in order to meet account performance objectives and customer expectations
- Coordinate with other departments within the company to ensure highest quality delivery of client requests
- Maximize the opportunities to increase the company revenue by clients incoming inquiries or by face to face sales meetings
- Accurately forecasts annual, quarterly and monthly revenue streams
- Resolve customer complaints and reported issues timely
Customer support Executive
HSBC
Bangalore
06.2017 - 06.2018
- Communicating with inbound customers and assisting to format the payments
- Trouble shooting on Cheque scanning Device.
Senior Executive
AEGIS
Bangalore
10.2015 - 06.2016
- Communicating with inbound customers and up-selling
- Assisting Customers with password reset (AOL Process).
Process Associate
KGISL PVT LTD
Bangalore
04.2013 - 10.2015
- Communicating with inbound customers and up-selling
- Assisting Customers to opt Cable, Internet, and Home phone.
Customer support representative
ANDROMEDA MARKETING PVT LTD
Bangalore
01.2011 - 04.2013
- Handled customers queries on Blackberry Service Activation
- Handset change
- Changing of Blackberry Service
- Helping customers configure mail id
- Configuring emails
- Trouble shooting
Tele Sales Representative (Vodafone)
ANDROMEDA MARKETING PVT LTD
Bangalore
12.2010 - 04.2011
- Communicating to prepaid customers on the benefit of GPRS & assisting them on activating the service as per customers’ usage
Tele Sales Representative (TATA AIG )
ANDROMEDA MARKETING PVT LTD,
Bangalore
05.2010 - 12.2010
- Communicating with customers, making them aware on the importance of Life Insurance
- Educating Customers to invest in Life Insurance as per their requirements
- Responsibilities:
- Communicating to prepaid customers on the benefit of GPRS & assisting them on activating the service as per customers’ usage
- Objection prevention & Handling
- Post sell relationship management
Education
Bachelor of Commerce - Economics
Siri Banashankari Vidya Peetha
Bangalore Karnataka 04.2014 - 04.2017
Skills
Active listening
Multi tasking
Team player
Goal oriented
Additional Information
Date of birth: 19th July 1991
Nationality: Indian
Marital Status: Married
Visa: Residence
Driving license: Yes
Interests
Badminton
Gym
Travelling
Timeline
Sales & Marketing Executive
DU, Emirates Integrated Telecommunication company
06.2020 - Current
Key Account Manager
Al Mumayaz, Etisalat Premium Channel Partner
07.2018 - 05.2020
Customer support Executive
HSBC
06.2017 - 06.2018
Senior Executive
AEGIS
10.2015 - 06.2016
Bachelor of Commerce - Economics
Siri Banashankari Vidya Peetha
04.2014 - 04.2017
Process Associate
KGISL PVT LTD
04.2013 - 10.2015
Customer support representative
ANDROMEDA MARKETING PVT LTD
01.2011 - 04.2013
Tele Sales Representative (Vodafone)
ANDROMEDA MARKETING PVT LTD
12.2010 - 04.2011
Tele Sales Representative (TATA AIG )
ANDROMEDA MARKETING PVT LTD,
05.2010 - 12.2010