Aarvina Ajit

Responsibilities:

• Giving product training to resources
• Quality Assessment

• Identifying prospective customers and new business opportunities.
• Probing customer needs through various interactions.
• Price negotiations with customers.
• Present, promote and sell various products and services to existing and identified newcustomers.
• Establish, develop and maintain positive customer relationship to ensure future sales.
• Manage existing customer accounts and seeking new business opportunities.
• Expedite resolution of customer queries and complaints to maximize customer satisfaction.
• Coordinate with other departments to achieve sales target within SLAs.
• Continuous improvement of sales process through seeking customer and clientfeedbacks.

Responsibilities:

• Sending quotations to clients as a part of recruitment procedure.
• Payroll processing.
• Transaction Processing.
• Contract staffing procedures.
• Non-IT recruitments.
• Sending Terms & conditions to the client.
• Arranging Interview for the Candidates across pan India.
• Scheduling appointments with Client HR & CEO

Back Office Manager (Jan'16 – Feb'17) Mascot Beach Resort

Responsibilities:

• Ensure uniform and personal appearances are clean and professional.
• Maintain confidentiality of proprietary information & protect company assets
• Follow up; in accidents, injuries, and unsafe work conditions in staffs.
• Process all guest check-ins, check-outs, room assignments, and room change/late check-out reasons & requests.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Coordinate with front-office to track room status and guest concerns.
• Collecting guest paperwork or documentation.
• Check daily reports, contingency lists, and credit card authorization reports.
• Follow up to ensure each has been met to guests' satisfaction.
• Arrange transportation for guests/visitors.
• Checking all working shifts.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Security of any reports of theft.
• Ensure complete satisfaction and maximum utilization of the product or services sold tocustomers.
• Payroll processing
• Recruitment