Arabic
Tassnim Safwat
Flight Attendant
Dubai,DU
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Advertising Agencies and Aviation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
Flight Attendant
Emirates Airline
Dubai, Dubai
08.2018 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
English Instructor
British Town Dil Okullari
Antalya , Turkey
07.2017 - 04.2018
- Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports.
- Taught English language to corporate employees in business setting.
- Designed and developed instructional activities using data from student learning style assessments.
- Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
- Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
- Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
HR Assistant
J. Walter Thompson
cairo, Egypt
06.2015 - 06.2017
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Supported coordination of benefits open enrollment activities and process.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Education
Bachelor of Arts - American And English Literature
Misr International University
Cairo, Egypt 10.2008 - 02.2013
Skills
Interpersonal communications
Software
English
Turkish
Interests
History
Interior Design
Art
Reading
WHAT I CAN OFFER YOU
weather you take your coffee black or milky, sweet or punchy, I'll have it ready to chat all things
customer experience.
Communication Time Management Creative Thinking
Presentation. Scheduling Problem solving
Speech writing. Multitasking Brainstorming
Public speaking. Project Management Proactive
Team Player Event Planning Business Storytelling
Timeline
Flight Attendant
Emirates Airline
08.2018 - Current
English Instructor
British Town Dil Okullari
07.2017 - 04.2018
HR Assistant
J. Walter Thompson
06.2015 - 06.2017
Bachelor of Arts - American And English Literature
Misr International University
10.2008 - 02.2013
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