Shoaib Ghole
Dubai,UAE
Summary
Results-driven professional offering a progressive, 15-year career in information technology. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
Work history
IT Administrator
Al Yousuf LLC
Dubai
01.2023 - 08.2025
- Promoted to leadership role accountable for maintaining key business applications and systems. Senior leadership to guide short- and long-range technology planning. Plan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors
- Managing Servers, Desktops, Printers' Network, IP Phone.
- Configuration of Cisco Switch.
- Troubleshooting Office 365, Oracle, JAVA, YDS,SDS
- Troubleshooting LAN.VPN VOiP Phones CCTV
- Installation of Packages Troubleshooting of Email Client (Office 365, one drive)
- Handling Problems towards client's computers (Hardware & Software related problem)
- Controlling of all Unassigned Service desk requests and make sure it's not breaching SLA
- Maintain and Updating of IT Asset, weekly updating asset, including software licenses, Desktop PCs, Laptops, and copiers.
- Handling ERP Software Handling client mail conf. (Outlook)
- Troubleshooting of Email Client
- Handling Problems towards client's computers (Hardware & Software related problem)
- Managing user desktop calls within SLA
IT Systems Administrator
Driving Academy
Qatar
08.2021 - 11.2022
- Promoted to leadership role accountable for maintaining key business applications and systems. Senior leadership to guide short- and long-range technology planning. Plan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors
- Managing Servers, Desktops, Printers' Network, IP Phonics Responsible for taking Full backup.
- Configuration of Cisco Switch.
- Creating and deletion of user id in Odoo and DTS Software Monitoring CCTV Taking Weekly reports for server.
- Responsible for making documentations for Audit Purpose. (Internal Audit)
- Troubleshooting Outlook, Odoo HRMS, oodo, DTS
- Troubleshooting LAN.VPN VOiP Phones CCTV
- Maintaining Traffic Department Computer Printer Ip phones
- Installations of VoIP Phone
- Installation of Packages Troubleshooting of Email Client (Outlook)
- Handling Problems towards client's computers (Hardware & Software related problem)
- Controlling of all Unassigned Service desk requests and make sure it's not breaching SLA
- Maintain and Updating of IT Asset, weekly updating asset, including software licenses, Desktop PCs, Laptops, and copiers.
- Handling ERP Software Handling client mail conf. (Outlook)
- Troubleshooting of Email Client
- Handling Problems towards client's computers (Hardware & Software related problem)
- Managing user desktop calls within SLA
IT Systems Administrator
Rellato
Doha
10.2016 - 08.2021
- Promoted to leadership role accountable for maintaining key business applications and systems. Senior leadership to guide short- and long-range technology planning. Plan, coordinate, and execute hardware and software upgrades. Serve as vital resource for Help Desk staff, overseeing daily support operations and providing assistance on complex trouble tickets. Cultivate and maintain relationships with IT vendors
- Managing Servers, Desktops, Printers.
- VPN Network, Voip Responsible for taking Full backup.
- Configuration of RAID levels
- Creating and deletion of user id in ADS. (Limited Access) Monitoring CCTV Taking Weekly reports for server.
- Responsible for making documentations for Audit Purpose. (Internal Audit) Troubleshooting MS Outlook.
- Troubleshooting LAN.
- Troubleshooting Site to Site VPN Connectivity Issues. Installations of VoIP Hard phones and soft phones.
- Installation of Packages
- Troubleshooting of Email Client (Outlook)
- Handling Problems towards client's computers (Hardware & Software related problem)
- Controlling of all Unassigned Service desk requests and make sure it's not breaching SLA
- Maintain and Updating of IT Asset, weekly updating asset, including software licenses, Desktop PCs, Laptops, and copiers.
- Handling Sahil ERP Software Handling client mail conf. (Outlook)
- Troubleshooting of Email Client Handling
- Problems towards client's computers (Hardware & Software related problem) Managing user desktop calls within SLA
Business Owner
Offices and Industries
Mumbai, Maharashtra
02.2014 - 09.2016
- Sales and service Provided to Offices and Industries.
- Installed and configured client Operating System, xp windows 7, 8,10 Configure System policies and Group Policies.
- Trouble Shooting on Hardware Devices.
- Installing Software's. (Outlook, AutoCAD, Coral Draw etc.) Customer support for end user problem in software and hardware. System administration of Windows 2k/2k3, IIS, SQL Server.
- Installation, configuration and support of software's like JAVA, Dot Net, Visual Studio, VSS, SQL Server, etc.
- Installation & Configuration of Lotus Notes 6.0, CCTV Installations.
IT Support
CJ Associates Ltd
11.2009 - 03.2014
- Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools.
- Performed security administration functions for user, data, and remote access Troubleshoot technical problems
- Provide end-user assistance
- Setting up new employee IDs in System
- Install, diagnose, maintain, upgrade software systems
- Responsible for preparing bank reconciliation statements on a monthly basis Prepared company accounts and tax returns for audit.
- Prepared annual company accounts and reports.
- Reconciliation Of Credit Card & VAT
System Engineer
Micropoint computers Pvt. Ltd
Mumbai, Maharashtra
01.2007 - 10.2009
- Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.
- Participated in large scale upgrades and installations. Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access
- Installation of Packages Responsible for taking NT backup. Handling Altiris server
- Handling client mail conf. (Lotus Notes)
- Trouble shooting of mail Client
- Handling-Problems towards-clients-computers Hardware & Software related problems Managing user desktop calls within SLAs.
Education
Diploma - Computer Hardware & Networking
Mumbai University
Mumbai, MaharashtraSkills
- Strategic Planning (5 years)
- Data Backup & Recovery (5 years)
- Testing & Troubleshooting (10 years)
- Vendor Relations (10 years)
- Administration (10 years)
- Business Continuity (10 years)
- Resource Allocation (5 years)
- Effective Communication Team (10 years)
- Leadership (8 years)
- Project Management I System (5 years)
Timeline
IT Administrator
Al Yousuf LLC
01.2023 - 08.2025
IT Systems Administrator
Driving Academy
08.2021 - 11.2022
IT Systems Administrator
Rellato
10.2016 - 08.2021
Business Owner
Offices and Industries
02.2014 - 09.2016
IT Support
CJ Associates Ltd
11.2009 - 03.2014
System Engineer
Micropoint computers Pvt. Ltd
01.2007 - 10.2009
Diploma - Computer Hardware & Networking
Mumbai University
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