Summary
Overview
Work History
Education
Skills
Custom
Personal Information
Timeline
Generic

Your Name

Ras Al Khaima

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

19
19
years of professional experience

Work History

Partnership Support & Operations Officer

Liva Insurance Company
10.2023 - Current
  • Ensure timely updation and circulation of MIS reports
  • Coordinate with internal stakeholders and ensure policy issuance files both for new business and renewals are processed as per agreed SLA targets
  • Coordinate with internal stakeholders, ensure timely processing of commissions and other agreed payments to partners
  • Working with the banking partners outbound & inbound contact center executives to ensure efficient closure of new business sales leads and timely renewal of existing customers
  • Co-ordinating with internal stakeholders to ensure customer queries and requests are closed in a timely and efficient manner
  • Quality monitoring and call calibration
  • Developing a training calendar, training banking partners on RSA product and propositions
  • Handling various products and items including customer service, technical support, telesales (motor insurance, health insurance, travel insurance, home insurance, and SME multirisks insurance) and customer contact
  • Dealing with customers via telephone, Internet, e-mail and instant messaging
  • Increasing the production and the sales of the company in small period of time
  • Resolved concerns with products or services to help with retention and drive sales
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Reduced spending by negotiating beneficial deals to secure ideal rates.

Operation and Customer Care Team Leader

R.A.K National Insurance
01.2015 - 05.2023
  • Ensure timely updation and circulation of MIS reports
  • Coordinate with internal stakeholders and ensure policy issuance files both for new business and renewals are processed as per agreed SLA targets
  • Coordinate with internal stakeholders, ensure timely processing of commissions and other agreed payments to partners
  • Working with the banking partners outbound & inbound contact center executives to ensure efficient closure of new business sales leads and timely renewal of existing customers
  • Co-ordinating with internal stakeholders to ensure customer queries and requests are closed in a timely and efficient manner
  • Quality monitoring and call calibration
  • Developing a training calendar, training banking partners on RSA product and propositions
  • Handling various products and items including customer service, technical support, telesales (motor insurance, health insurance, travel insurance, home insurance, and SME multirisks insurance) and customer contact
  • Dealing with customers via telephone, Internet, e-mail and instant messaging
  • Increasing the production and the sales of the company in small period of time
  • Resolved concerns with products or services to help with retention and drive sales
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Reduced spending by negotiating beneficial deals to secure ideal rates.

Motor Underwriting Officer

R.A.K National Insurance
04.2010 - 01.2015
  • Handle customer requests or enquiries in relation to motor vehicle insurance
  • Conduct a physical inspection for all vehicles to be insured under an all risks motor insurance policy and complete the vehicle survey report
  • Calculate the premium on the basis of the underwriting guidelines
  • Prepared variety of different written communications, reports and documents
  • Increased customer satisfaction by resolving issues
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Established accurate risk assessments to identify potential vulnerability indicators
  • Researched and developed loss control support resources
  • Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives
  • Shaped and developed underwriting policies, practices and procedures to improve company standards
  • Communicated risk parameters and value proposition to brokers and clients
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions
  • Achieved client satisfaction score by delivering high-quality customer service and efficient turnaround
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.

Travel & Tourism Expert

Al Zaabi Travel & Tourism
05.2008 - 04.2010
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Issuing all risk & third party policies (individual & fleet policies)
  • Making endorsement for extension & cancellation policies
  • Handle customer requests or enquiries in relation to motor vehicle insurance
  • Conduct a physical inspection for all vehicles to be insured under an all risks motor insurance policy and complete the vehicle survey report
  • Calculate the premium on the basis of the underwriting guidelines
  • Prepared variety of different written communications, reports and documents
  • Increased customer satisfaction by resolving issues
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Established accurate risk assessments to identify potential vulnerability indicators
  • Researched and developed loss control support resources
  • Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives
  • Shaped and developed underwriting policies, practices and procedures to improve company standards
  • Communicated risk parameters and value proposition to brokers and clients
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions
  • Achieved client satisfaction score by delivering high-quality customer service and efficient turnaround
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.

Chef Animation Team

EL Fell Hotel, Vincci Marillia Hotel, Bin Majed Beach Hotel
06.2007 - 04.2008
  • Create and organize an entertainment programme for the Hotel and the guest
  • Providing sports and social events as well as games, shows and workshops.

Executive Secretary

Monoprix Mall
01.2005 - 09.2006
  • Handle customer requests or enquiries in relation to motor vehicle insurance
  • Conduct a physical inspection for all vehicles to be insured under an all risks motor insurance policy and complete the vehicle survey report
  • Calculate the premium on the basis of the underwriting guidelines
  • Prepared variety of different written communications, reports and documents
  • Increased customer satisfaction by resolving issues
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Established accurate risk assessments to identify potential vulnerability indicators
  • Researched and developed loss control support resources
  • Coordinated with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives
  • Shaped and developed underwriting policies, practices and procedures to improve company standards
  • Communicated risk parameters and value proposition to brokers and clients
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions
  • Achieved client satisfaction score by delivering high-quality customer service and efficient turnaround
  • Calculated group and individual renewal rates based on customers' background, industry and demographic information.

Education

Higher National Diploma - Economy

University of Economics and Acts, FSEG, Nabeul

Skills

  • Good Telephone Etiquette
  • Advanced MS Office Suite
  • Sales expertise
  • Staff education and training
  • Administrative support
  • Money handling abilities
  • Customer service and care
  • Team leadership and collaboration
  • CRM and office management software
  • Microsoft Office expertise
  • Complaint resolution
  • Scheduling and calendar management
  • Motivational leadership style
  • Employee management
  • Ability to prioritize
  • Public Relations
  • File and data retrieval systems
  • Workflow planning
  • Documentation control
  • Policy and procedure modification
  • Data entry
  • Data management
  • Database administration

Custom

https://www.linkedin.com/in/abir-mazoughi-b150b314

Personal Information

Nationality: Tunisian

Timeline

Partnership Support & Operations Officer

Liva Insurance Company
10.2023 - Current

Operation and Customer Care Team Leader

R.A.K National Insurance
01.2015 - 05.2023

Motor Underwriting Officer

R.A.K National Insurance
04.2010 - 01.2015

Travel & Tourism Expert

Al Zaabi Travel & Tourism
05.2008 - 04.2010

Chef Animation Team

EL Fell Hotel, Vincci Marillia Hotel, Bin Majed Beach Hotel
06.2007 - 04.2008

Executive Secretary

Monoprix Mall
01.2005 - 09.2006

Higher National Diploma - Economy

University of Economics and Acts, FSEG, Nabeul

Similar Profiles

CREATE PROFILE