Marthy Cardenas
Abu Dhabi,Abu Dhabi
Summary
- Obtain a position in this company.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Homecare Nurse
Ishraq Home Care Service Abu Dhabi
12.2019 - Current
- Provide healthcare and comfort to patients in their residences
- Evaluate and document physiological, psychological cognitive status of the patients.
- Make changes,if necessary, to the in-home care as per physician’s orders.
- Educate and instruct patient, patients’ family or other staff in in-home patient care delivery
- Plan and implement nutrition-based diet plan for patients in consultation with physicians
- Coordinate with physicians and other healthcare providers in delivering in-home care to patients
- Prepare daily notes to track patient progress or document ongoing issues and concerns.
- Perform other duties as assigned.
- Audit patient's medical supplies.
Phone Banker
Wells Fargo Philippines
07.2015 - 06.2019
- Quickly answer customer inquiries in a friendly and courteous manner -Deliver exceptional service to our customer by going out of the way to please them -Provide first call resolution, while following strict procedures that meet compliance guidelines -Identify and offer customers the products and services they need and want to succeed financially
Card Financial Analyst
Syke’s Asia Inc, Capital One Credit
12.2010 - 01.2015
- In addition to having a passion for delivering WOW customer experiences that leave lasting impressions and build loyalty, successful candidates do the following: -Execute customer requests including updating information, troubleshooting problems, providing information, and processing payments
- Educate customers on how to get the most out of available products and services, and use available tools to avoid potential future problems
- Act as a subject matter expert to effectively partner with customers and departments across Capital One to achieve desired outcomes by clarifying needs and providing appropriate solutions -Act as the voice of the customer within Capital One -Maintain awareness of security and regulatory guidelines to remain compliant to relevant policies and procedures
- View confidential and sensitive materials and information, and maintain complete confidentiality
- Represent the customer care team on projects and participate in meetings and other assigned tasks as requested
- Be an exceptional problem solver, maintaining knowledge of our foundational technology and being able to use multiple systems and applications interchangeably
- While this is primarily a phone oriented role, you might also communicate with customers through written correspondence.
Customer Service Assistant
Ace Hardware
Quezon City
11.2006 - 05.2008
- Took customers orders and operated a cash register
- Assisted customer's in the lumber warehouse to collect their orders and load their vehicles.
- Helped to unload and sort delivery trucks
- Assisted with restocking store shelves.
- Help do monthly inventory in various departments.
Education
Bachelor of Science - Nursing
Novagen College of Quezon City
01.2007 - 01.2010
Skills
Recordkeeping strengths
Account management
Shipping procedures understanding
POS systems expert
Warehousing functions
Computer literate
Medical Records Management
Inpatient care
Feeding assistance expert
Timeline
Homecare Nurse
Ishraq Home Care Service Abu Dhabi
12.2019 - Current
Phone Banker
Wells Fargo Philippines
07.2015 - 06.2019
Card Financial Analyst
Syke’s Asia Inc, Capital One Credit
12.2010 - 01.2015
Bachelor of Science - Nursing
Novagen College of Quezon City
01.2007 - 01.2010
Customer Service Assistant
Ace Hardware
11.2006 - 05.2008