Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marthy Cardenas

Abu Dhabi,Abu Dhabi

Summary

- Obtain a position in this company.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Homecare Nurse

Ishraq Home Care Service Abu Dhabi
12.2019 - Current
  • Provide healthcare and comfort to patients in their residences
  • Evaluate and document physiological, psychological cognitive status of the patients.
  • Make changes,if necessary, to the in-home care as per physician’s orders.
  • Educate and instruct patient, patients’ family or other staff in in-home patient care delivery
  • Plan and implement nutrition-based diet plan for patients in consultation with physicians
  • Coordinate with physicians and other healthcare providers in delivering in-home care to patients
  • Prepare daily notes to track patient progress or document ongoing issues and concerns.
  • Perform other duties as assigned.
  • Audit patient's medical supplies.

Phone Banker

Wells Fargo Philippines
07.2015 - 06.2019
  • Quickly answer customer inquiries in a friendly and courteous manner -Deliver exceptional service to our customer by going out of the way to please them -Provide first call resolution, while following strict procedures that meet compliance guidelines -Identify and offer customers the products and services they need and want to succeed financially

Card Financial Analyst

Syke’s Asia Inc, Capital One Credit
12.2010 - 01.2015
  • In addition to having a passion for delivering WOW customer experiences that leave lasting impressions and build loyalty, successful candidates do the following: -Execute customer requests including updating information, troubleshooting problems, providing information, and processing payments
  • Educate customers on how to get the most out of available products and services, and use available tools to avoid potential future problems
  • Act as a subject matter expert to effectively partner with customers and departments across Capital One to achieve desired outcomes by clarifying needs and providing appropriate solutions -Act as the voice of the customer within Capital One -Maintain awareness of security and regulatory guidelines to remain compliant to relevant policies and procedures
  • View confidential and sensitive materials and information, and maintain complete confidentiality
  • Represent the customer care team on projects and participate in meetings and other assigned tasks as requested
  • Be an exceptional problem solver, maintaining knowledge of our foundational technology and being able to use multiple systems and applications interchangeably
  • While this is primarily a phone oriented role, you might also communicate with customers through written correspondence.

Customer Service Assistant

Ace Hardware
Quezon City
11.2006 - 05.2008
  • Took customers orders and operated a cash register
  • Assisted customer's in the lumber warehouse to collect their orders and load their vehicles.
  • Helped to unload and sort delivery trucks
  • Assisted with restocking store shelves.
  • Help do monthly inventory in various departments.


Education

Bachelor of Science - Nursing

Novagen College of Quezon City
01.2007 - 01.2010

Skills

Recordkeeping strengths

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Timeline

Homecare Nurse

Ishraq Home Care Service Abu Dhabi
12.2019 - Current

Phone Banker

Wells Fargo Philippines
07.2015 - 06.2019

Card Financial Analyst

Syke’s Asia Inc, Capital One Credit
12.2010 - 01.2015

Bachelor of Science - Nursing

Novagen College of Quezon City
01.2007 - 01.2010

Customer Service Assistant

Ace Hardware
11.2006 - 05.2008

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Marthy Cardenas