Ashraf Abdelnasser
Dubai
Summary
Sales professional with over 6 years of experience in sales and customer service, expert in visual merchandising and customer relationship management. My key achievements include increasing profits through alternative sales options and enhancing brand loyalty through exceptional customer service. Seeking a Sales Associate and Supervisor position where I bring my sales and customer service skills to support your mission of delivering outstanding retail experiences.
Overview
6
6
years of professional experience
Work History
Senior Sales Associate
H&M Alshaya Group
01.2022 - Current
- Successfully led team to achieve all KPIs and meet objectives consistently.
- Drove a 15% increase in store revenue through superior customer service and upselling techniques.
- Elevated customer satisfaction scores by 10% through dedicated follow-ups and interactions.
- Managed inventory for 10 departments, maintaining timely restocking and accuracy.
- Handled approximately 50 daily transactions, showcasing strong time management skills.
- Increased add-on sales by 20% with proactive recommendations during sales interactions.
- Created additional quarterly revenue of 300,000 AED through innovative merchandise displays.
- Implemented effective visual merchandising practices to maximize garment visibility.
Customer service
Americana Kuwait Food company
03.2021 - 03.2022
- Handled weekly volume of over 200 customer inquiries with accuracy and efficiency.
- Oversaw management of 50 key accounts, focusing on client satisfaction and loyalty.
- Implemented customer feedback strategies, increasing satisfaction scores by 30%.
- Achieved significant reduction in complaints by enhancing problem resolution techniques.
- Improved retention rates by 15% through targeted engagement efforts.
- Delivered accurate product and service information to guide customers.
- Streamlined processes for orders, returns, and exchanges to enhance service delivery.
Sales associate
Calvin Klein
04.2019 - 02.2021
- Successfully led team to achieve all KPIs and meet objectives consistently.
- Drove a 15% increase in store revenue through superior customer service and upselling techniques.
- Elevated customer satisfaction scores by 10% through dedicated follow-ups and interactions.
- Managed inventory for 10 departments, maintaining timely restocking and accuracy.
- Handled approximately 50 daily transactions, showcasing strong time management skills.
- Increased add-on sales by 20% with proactive recommendations during sales interactions.
- Created additional quarterly revenue of 300,000 AED through innovative merchandise displays.
- Implemented effective visual merchandising practices to maximize garment visibility.
Education
Bachelor's Degree - mass communications
Cairo university
Egypt06.2013
Skills
- Product knowledge
- Mass communication
- Team collaboration
- Leadership skills
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Senior Sales Associate
H&M Alshaya Group
01.2022 - Current
Customer service
Americana Kuwait Food company
03.2021 - 03.2022
Sales associate
Calvin Klein
04.2019 - 02.2021
Bachelor's Degree - mass communications
Cairo university
Similar Profiles
Mahdi Al DaraziMahdi Al Darazi
Cluster Manager at Alshaya GroupCluster Manager at Alshaya Group
Mohammed Khalil AljarrashMohammed Khalil Aljarrash
Regional Operations Manager at Alshaya Group Bath & Body Works || BootsRegional Operations Manager at Alshaya Group Bath & Body Works || Boots
Dhruvika SharmaDhruvika Sharma
Paid Social Specialist at Alshaya GroupPaid Social Specialist at Alshaya Group
Diana BotobaevaDiana Botobaeva
Manager of Lash House at Lash House Ladies SalonManager of Lash House at Lash House Ladies Salon
Muhammad Waqas ShahidMuhammad Waqas Shahid
Chief Technology Officer (CTO) at Millionero – Cryptocurrency Exchange PlatformChief Technology Officer (CTO) at Millionero – Cryptocurrency Exchange Platform