EZATIA JOANITAH
Abu Dhabi
Summary
Dynamic and results-driven retail professional with over 8 years of experience in sales, customer service, and visual merchandising. Proven ability to increase sales, deliver exceptional customer experiences, and maintain high store standards. Skilled in POS operations, stock management, and team support. Highly adaptable, organized, and committed to exceeding performance targets in fast-paced retail environments.
Overview
15
15
years of professional experience
Work History
Senior Sales Associate
Splash – Centerpoint, Landmark Group LLC
10.2021 - Current
- Greet and assist customers, delivering personalized shopping experiences.
- Implement visual merchandising standards to optimize product display and store appeal.
- Assist in managing store operations, including price updates and signage.
- Inform customers about latest fashion trends to drive sales.
- Support the Store Manager in daily operational tasks and team coordination.
Customer Service Associate
Lifestyle – Centerpoint, Landmark Group LLC
01.2014 - 01.2019
- Provided excellent customer service through effective communication and product knowledge.
- Assisted customers with product selection, upselling, and cross-selling techniques.
- Managed cash transactions, operated POS systems, and ensured transaction accuracy.
- Maintained store cleanliness, stock replenishment, and display standards.
- Handled high customer volume efficiently during peak sales periods.
Cashier
Carrefour Uae
01.2011 - 02.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma - Customer Service
Kambogo University
01.2010
Advanced Certificate of Education -
Kawempe Royal College
01.2007
Skills
- Exceptional customer service
- Upselling proficiency
- Effective display strategies
- Experienced in managing cash transactions and POS technology
- Stock control expertise
- Clear verbal and written skills
- Skilled in prioritizing tasks
- Microsoft Word & Excel Proficiency
- Collaborative teamwork
- Adaptability to change
Languages
Fluent in English
Personal Information
- Nationality: Ugandan
- Marital Status: Married
- Visa Status: Employment
Hobbies
- Basketball
- Reading
- Traveling
- Socializing
Timeline
Senior Sales Associate
Splash – Centerpoint, Landmark Group LLC
10.2021 - Current
Customer Service Associate
Lifestyle – Centerpoint, Landmark Group LLC
01.2014 - 01.2019
Cashier
Carrefour Uae
01.2011 - 02.2013
Advanced Certificate of Education -
Kawempe Royal College
Diploma - Customer Service
Kambogo University
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