ZHENG KAILI
Tourism English
Abu Dhabi,Abu Dhabi
Summary
Creative hospitality and travel industry professional, Optimistic and personable individual enthusiastic about meeting new people, with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Tour Guide
Farah Experiences
ABU DHABI, Abu Dhabi
03.2019 - Current
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Researched and studied on topics that pertained to tour locations so that such information could be added to scripts.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
Sommelier
HAKKASAN Shanghai and Emirates Palace
SHANGHAI;Abu Dhabi, Abu Dhabi
06.2013 - 04.2016
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
- Coordinated wine selection and restocking for cellar with over 10 bottles.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
- Promoted special wine menu for holidays to complement chef's dinner specialties.
- Implemented new promotional strategies, dramatically increasing business.
- Set up wine tastings to bring in business and promote special offerings.
Head Waitress
Emirates Palace Hotel
Abu Dhabi, Abu Dhabi
05.2010 - 05.2013
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders and coordinated customer service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Hospitality Management, Tourism English
Business Professional Institute Aviation College
Beijing, China 09.2005 - 06.2008
High School Diploma -
The Secondary High School of Xin Mi
He Nan, China 09.2002 - 06.2005
No Degree -
Xing Hua Private Middle School of Xin Mi
He Nan， China 09.1999 - 06.2002
Skills
Arts and culture
Local history
Proficient in Mandarin
Travel recommendations
Additional Information
I'm an undergraduate in Language Teaching, I'm self-learning online in Positive Psychology. Self-study is always a core in all terms of development. I always believe that you can become what you want to be with passion and optimism.
Timeline
Tour Guide
Farah Experiences
03.2019 - Current
Sommelier
HAKKASAN Shanghai and Emirates Palace
06.2013 - 04.2016
Head Waitress
Emirates Palace Hotel
05.2010 - 05.2013
Hospitality Management, Tourism English
Business Professional Institute Aviation College
09.2005 - 06.2008
High School Diploma -
The Secondary High School of Xin Mi
09.2002 - 06.2005
No Degree -
Xing Hua Private Middle School of Xin Mi
09.1999 - 06.2002