Hein Set Moe Wint
Administration & Front Office
Dubai,Dubai
Summary
Dedicated and versatile professional with extensive experience in administration, human resources, hospitality, and international NGO environments. Skilled in office management, recruitment, employee relations, logistics coordination, and documentation. Proven ability to manage operations across diverse industries, including hospitality, tourism, and retail. Multilingual communicator fluent in English and native Burmese, with strong cross-cultural collaboration skills and the flexibility to travel as required.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Front Desk Receptionist
Kingsgate by Millennium Hotels
08.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Translator
Freelance
05.2018 - 01.2021
- Translated documents from Burmese to English.
- Reviewed final work to spot and correct errors in punctuation, grammar and translation.
- Improved readability of translated materials by employing advanced proofreading techniques and meticulous editing skills.
- Specialized in translating complex technical documents, ensuring accuracy and clarity for endusers.
Pre-Service Training Admin Coordinator
Peace Corps
12.2017 - 04.2018
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Completed bi-weekly payroll for employees.
Administrative Manager
HHT International Co., Ltd.
12.2015 - 01.2017
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated office events, seminars and meetings for staff and clients.
HR and Admin Executive
Annam Myanmar Co., Ltd.
10.2014 - 12.2015
- Collected data, input records, and protected electronic files.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Reservation Officer
Sandagou Malar Travels
10.2012 - 06.2014
- Enhanced customer satisfaction by efficiently handling reservation inquiries and providing accurate information.
- Provided exceptional customer service through timely responses to emails and phone calls from potential guests.
- Handled cancellations and modifications professionally while adhering to hotel policies and procedures.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
Front Desk Receptionist
Yuzana Garden Hotel
02.2010 - 03.2012
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
Apprentice
Savoy Hotel
05.2009 - 01.2010
- Built strong relationships with team members and supervisors, fostering a positive work environment.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
Salesperson
Phoo Pwint Electronics
02.2007 - 04.2009
- Worked to build relationships with customers and built potential for additional sales.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Diploma In Hospitality Operations - Hotel And Gastronomy Profession
Center For Vocational Training
Myanmar04.2012
Bachelor - English
Dagon University
Myanmar09.2008
Skills
Administration & Office Management
Timeline
Front Desk Receptionist
Kingsgate by Millennium Hotels
08.2023 - 11.2024
Translator
Freelance
05.2018 - 01.2021
Pre-Service Training Admin Coordinator
Peace Corps
12.2017 - 04.2018
Administrative Manager
HHT International Co., Ltd.
12.2015 - 01.2017
HR and Admin Executive
Annam Myanmar Co., Ltd.
10.2014 - 12.2015
Reservation Officer
Sandagou Malar Travels
10.2012 - 06.2014
Front Desk Receptionist
Yuzana Garden Hotel
02.2010 - 03.2012
Apprentice
Savoy Hotel
05.2009 - 01.2010
Salesperson
Phoo Pwint Electronics
02.2007 - 04.2009
Diploma In Hospitality Operations - Hotel And Gastronomy Profession
Center For Vocational Training
Bachelor - English
Dagon University
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