Pinky Chowdhury
DUBAI,UAE
Summary
Results-driven professional with expertise in customer relationship management, sales floor merchandising, and inventory control. Demonstrates strong interpersonal skills, effective team collaboration, and a proven ability to solve problems through critical thinking. Proficient in Oracle ROS and POS software, with extensive product knowledge and a talent for communication and persuasion to enhance customer satisfaction. Committed to leveraging skills to drive operational efficiency and deliver exceptional results in dynamic environments.
Overview
7
7
years of professional experience
Work history
Retail sales associate
Jashanmal National Co.llc Uae (Charles Tyrwhitt)
DUBAI, UAE
2025.10 - Current
- Assisted in delivering tailored styling and product recommendations that improved customer satisfaction and supported conversion rates.
- Supported achievement of monthly sales targets through consultative selling and upselling techniques.
- Nurtured customer relationships to encourage repeat business and brand loyalty through proactive follow-ups.
- Processed POS transactions accurately, including cash reconciliation and daily sales reporting.
- Upheld high visual merchandising standards to ensure premium presentation in line with brand guidelines.
- Coordinated with team members to enhance workflow during peak hours and facilitate operational efficiency.
Senior Sales Associate
Apparel LLC [Skechers]
Dubai
2021.07 - 2025.09
- Consistently achieved and exceeded monthly and annual sales targets, securing top performance rankings (MTD/YTD).
- Demonstrated excellent product knowledge to provide tailored recommendations, resulting in increased customer satisfaction and repeat business.
- Actively contributed to team success by mentoring new staff and sharing best practices for achieving sales goals.
- Adapted quickly to new product launches and promotions, staying updated on industry trends to enhance customer experience.
- Maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
- Provide outstanding customer service, receiving 100% in customer service feedback (MYSTRY AUDIT DSES).
Sales Associate
Neoti Textile
Kolkata
2019.06 - 2020.07
- Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
- Provided customers with price information and handled financial transactions.
- Directs customers by escorting them to racks and counters.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Implemented visual merchandising standards for an appealing store layout.
- Explained product benefits maximising customer engagement while driving sales.
- Created a positive shopping environment, resulting in repeat business.
Education
Bachelor's degree - Commerce
Calcutta University
India03.2018
Skills
- High Interpersonal Skills
- Team Collaboration
- Problem solving and critical thinking
- Customer Relationship Management
- Communication and Persuasion
- Oracle ROS and POS Software Experience
- Inventory Control
- Sales Floor Merchandising
- Product Knowledge Expertise
LANGUAGES
English - Advanced
Hindi - Fluent
Arabic - Beginner
Timeline
Retail sales associate
Jashanmal National Co.llc Uae (Charles Tyrwhitt)
2025.10 - Current
Senior Sales Associate
Apparel LLC [Skechers]
2021.07 - 2025.09
Sales Associate
Neoti Textile
2019.06 - 2020.07
Bachelor's degree - Commerce
Calcutta University