Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Moawiah Rababah

Moawiah Rababah

Expertise In Luxury Hospitality
Dubai

Summary

Detail-oriented team player with strong organizational skills, I have the ability to handle multiple projects simultaneously with a high degree of accuracy. With 7 years of experience in the hospitality industry, I bring a wealth of knowledge and expertise to the table. Born in the UAE, I possess a deep understanding of the local culture and market, which allows me to connect with customers and clients on a personal level. My experience in the hospitality industry has honed my customer service skills, making me adept at anticipating and exceeding the needs of our guests. My attention to detail ensures that all aspects of our projects and operations run smoothly and efficiently, and I thrive in a collaborative team environment, contributing my expertise and dedication to achieving our collective goals.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Commercial Executive &Guest Service Officer

Hilton Worldwide
Dubai
05.2023 - Current
  • Leveraged and deployed B2B pricing tools.
  • Overseeing the allocation and management of room or product inventory to optimize occupancy and revenue. This includes setting room rates or product
  • Ensuring the quality and consistency of services or products, which can positively impact guest satisfaction and repeat reservations.
  • Ensuring the quality and consistency of services or products, which can positively impact guest satisfaction and repeat reservations.
  • Respond to inquiries from potential guests about room availability, rates, and amenities.
  • Set and adjust room rates based on demand, occupancy levels, and market conditions.

VIP Account Assistant Manager

Global Destination Managements Tourism
Dubai
04.2022 - 05.2023
  • Generated financial reports and summaries for management review.
  • Corrected discrepancies in financial records for balanced books.
  • Build and maintain strong relationships with VIP clients, understanding their unique travel preferences, needs, and expectations.
  • Handle reservations for flights, hotels, restaurants, and activities, ensuring VIP clients receive priority treatment and access to exclusive amenities.
  • Ensure all travel documentation, visas, and passports are up to date for VIP clients, assisting with any necessary paperwork.

Cluster Customer Service Advisor

Madinat Jumeirah,Jumeirah Dar Al Masyaf,Jumeirah Al Qasr,Jumeirah Mina Al Salam,Jumeirah Al Naseem
Dubai
06.2018 - 02.2022
  • Resolved concerns with products or services to help with retention and drive sales.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Adept at managing up to 1400 rooms, suites, and villas. Skilled in Opera system for VIP bookings and committed to top-tier guest service
  • Described product highlights and benefits to help guide purchasing decisions.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.

Sales and Events Executive

City Seasons Hotels
Al Ain
04.2017 - 06.2018
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Implemented protocols and procedures to effectively manage planning process.
  • Developed detailed event reports, documenting all aspects of each event.
  • Coordinated travel and accommodations for event attendees.
  • Oversaw event registration process by collecting and tracking attendee information.

Reservations Agent

Rotana Hotels And Resorts
Al Ain
05.2016 - 03.2017
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of hotels products, services, and facilities.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided customers with information about availability and pricing.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

Guest Service Executive

Rotana Hotels And Resorts
Al Ain
06.2015 - 05.2016
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Provided guest assistance and recommendations for tourist attractions.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Education

Bachelor - Marketing

Ajloun National University
Jordan
10.2011 - 02.2015

Skills

    Teamwork and Collaboration

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Accomplishments

  • Top upseller at Hilton, Conrad Dubai, holding a proven certificate for two consecutive quarters
  • Two appreciation letters from the General Manager at Rotana Hotels for my exceptional organizational skills in coordinating Marhaba Events.
  • I hold a Rotana Life Card from Rotana for supporting the operations team
  • Appreciation letter from Jumeirah Group for consistently providing the highest level of customer satisfaction
  • ppreciation letter from Global Destination Management for my role in driving a high level of sales

Software

Microsoft office

Opera PMS

Opera Cloud

Delphi PMS

Canva

Timeline

Commercial Executive &Guest Service Officer

Hilton Worldwide
05.2023 - Current

VIP Account Assistant Manager

Global Destination Managements Tourism
04.2022 - 05.2023

Cluster Customer Service Advisor

Madinat Jumeirah,Jumeirah Dar Al Masyaf,Jumeirah Al Qasr,Jumeirah Mina Al Salam,Jumeirah Al Naseem
06.2018 - 02.2022

Sales and Events Executive

City Seasons Hotels
04.2017 - 06.2018

Reservations Agent

Rotana Hotels And Resorts
05.2016 - 03.2017

Guest Service Executive

Rotana Hotels And Resorts
06.2015 - 05.2016

Bachelor - Marketing

Ajloun National University
10.2011 - 02.2015
Moawiah RababahExpertise In Luxury Hospitality