AHMED SERAG

• Developed and executed strategic business plans to expand market presence and enhance customer engagement.
• Cultivated and maintained relationships with key stakeholders to identify business opportunities and foster collaboration.
• Led cross-functional teams to deliver comprehensive solutions that addressed client needs and drove innovation.
• Conducted market research and analysis to inform decision-making and optimise business strategies.

• Handling flight and hotel reservations, ensuring seamless booking processes for clients
• Processed UAE visa applications and provided assistance with related inquiries.
• Managed ticket modifications and offered suitable solutions to clients in case of changes.
• Delivered exceptional customer service, ensuring client satisfaction throughout the reservation process.

• Worked as an Implant travel consultant for the Ministry of Human Resources.

Was responsible for government travel orders, handled flight, hotel, and transfer bookings.

• Handled Umrah Requests.

• Handled Business trips, holiday packages inquiries from corporate coordinators through different channels (Email-WhatsApp-Phone call)

• Converted inquiries to bookings to achieve monthly & yearly sales targets on Holidays packages.

• Kept product and brand knowledge up to date while having in-depth knowledge of the company’s brochures & destinations.

• Promoted special IT & Corporate fares for all packages to maximize profits.

• Maximized the sales/consultation opportunity to cross-sell/upsell any relevant auxiliary product to maximize revenue.

• Handled rushed queues of involuntary and voluntary refunds and reissues on Amadeus and LCC portals.
• Toke over agents errors by contacting airlines and suppliers to negotiate over solutions and waivers.
• Handled all types of EMDs manual and automated actions on GDS.

• Built and maintained strong relationships with corporate clients, handled their travel requirements and preferences.
• Utilized booking systems and tools to arrange flights, accommodations, car rentals, and other travel services according to clients' specifications and company policies.
• Assisted clients in optimizing travel budgets and offering cost-effective options while ensuring quality and comfort.
• Negotiated rates with hotels, and other travel suppliers to secure best deals for clients.
• Provided 24/7 support to clients during travel emergencies, such as flight cancellations, delays, or unforeseen incidents.
• Verified and managed travel documents, including visas, passports, and travel insurance, to ensure smooth travel experiences for clients.