Geleen Dela Riva
Abu Dhabi
Summary
Organized and detail-oriented professional with 10+ years of experience in administration, customer service, and team coordination. Skilled in scheduling, record-keeping, reporting, and client relations. Adept at resolving issues efficiently, coordinating office operations, and supporting high-performance teams.
Overview
15
15
years of professional experience
Work History
House Manager
Private UHNW Family
03.2022 - 10.2025
- Directed daily operations of multiple residences, coordinating schedules, vendors, and household teams
- Supervised 40+ staff, improving workflow efficiency and service delivery
- Managed household budgets through strategic planning and vendor coordination
- Coordinated complex travel itineraries and private events with flawless execution
- Maintained detailed records and confidential documentation with 100% accuracy
Duty Manager
Crowne Plaza Abu Dhabi
12.2017 - 03.2022
- Managed Front Office operations, supervising 15+ staff and handling check-ins/check-outs
- Resolved guest/customer complaints promptly, enhancing satisfaction and loyalty
- Assisted with departmental budgeting, reporting, and administrative tasks
- Conducted staff training and performance monitoring to maintain high standards
Front Office Supervisor
Crowne Plaza Abu Dhabi
04.2014 - 12.2017
- Supervised reservations, registration, and desk operations for a 234-room property
- Streamlined communication between departments, improving response times
- Trained staff on procedures, service standards, and safety protocols
- Maintained accurate billing, reporting, and record-keeping
Guest Service Agent
Centro Al Manhal Hotel
10.2012 - 03.2014
- Processed check-ins/check-outs and payments efficiently
- Assisted guests with inquiries about services and facilities
- Maintained accurate records and facilitated smooth internal communication
Waitress / Cashier
Various Hotels & Restaurants
09.2010 - 09.2012
- Delivered courteous and efficient customer service
- Processed payments and coordinated daily reporting with management
- Maintained clean and organized service areas
Education
Bachelor of Science - Tourism
2009
Skills
- Office Administration
- Scheduling
- Customer Service
- Client Relations
- Record-Keeping
- Documentation
- Travel Coordination
- Event Coordination
- Budget Tracking
- Expense Tracking
- Team Supervision
- Staff Training
- Vendor Management
- Supplier Management
- Microsoft Office Suite
- Confidentiality
- Discretion
Timeline
House Manager - Private UHNW Family
03.2022 - 10.2025
Duty Manager - Crowne Plaza Abu Dhabi
12.2017 - 03.2022
Front Office Supervisor - Crowne Plaza Abu Dhabi
04.2014 - 12.2017
Guest Service Agent - Centro Al Manhal Hotel
10.2012 - 03.2014
Waitress / Cashier - Various Hotels & Restaurants
09.2010 - 09.2012
Centro Escolar University - Bachelor of Science, Tourism